Use caseThe jobs BubblaV takes off your plate, for visitors and for your team.
Team Collaboration
Run support as a team in one shared Team Inbox — every conversation has an owner.
Built for team collaboration
When several people answer customers, nobody is sure who owns a chat. BubblaV's Team Inbox gives every conversation an owner: assign by hand or round-robin, talk it over in private notes, and reply with saved replies. The chatbot answers the repeat questions first, so your team only sees the ones that need a person.
Who it's for:
Support teams of two or more people who share one inbox, from small shops to growing support desks.
Works with your stack
What can BubblaV do for team collaboration?
Two helpers, one knowledge base: an AI chatbot that answers your visitors, and Copilot (Pro), which helps your team in the dashboard and mobile app. Here is what people ask them.
Your visitors ask the AI chatbot
The chatbot answers first, your team takes the rest
- “Where is my order? I ordered last Monday.”
- “Can I talk to a person about my invoice?”
- “Are you open on Saturdays?”
- “My discount code does not work. Can someone help?”
Your team asks Copilot
Copilot knows what your team already discussed
- “Summarize this conversation before I take it over.”
- “Draft a reply that follows the note Anna left.”
- “Translate the customer's last message.”
- “Find earlier conversations with this customer.”
Common team collaboration pain points, taken off your plate
Nobody knows who owns a conversation, so some get two replies and some get none.
An owner for every conversation
Context lives in side chats and DMs instead of next to the conversation.
Private notes next to the chat
Agents type the same answers again and again.
Saved replies with one keystroke
What BubblaV does for you
Built for team collaboration.
An owner for every conversation
Assign each conversation to a teammate, or turn on round-robin so new handoffs go to the next online teammate. Filter the list by All, Mine, or Unassigned.Private notes next to the chat
Leave an internal note inside the conversation and @mention a colleague. Customers never see notes, and Copilot reads them for context.Saved replies with one keystroke
Type / to insert a saved answer with the visitor's name filled in. Edit it, then send.Tags you can filter by
Label conversations, for example refund or vip, and filter the inbox by tag. Zapier and n8n can tag conversations too.Office hours
Outside your hours, the widget shows that your team is away, and after-hours handoffs promise the visitor a reply by email.Notified wherever you are
Assignments and @mentions reach teammates by bell, browser push, the mobile app, and email. Each person picks their channels.
Team Collaboration FAQ
How BubblaV works for team collaboration.
What is the Team Inbox?
What is the Team Inbox?
Team Inbox is the set of Pro features that lets several teammates share the Conversations page: assignment with All / Mine / Unassigned filters, round-robin for new handoffs, internal notes with @mentions, saved replies, tags, and office hours. The filters work on conversations from every channel.
How does round-robin assignment work?
How does round-robin assignment work?
Turn on Round-robin new handoffs under Settings → Inbox. Each new handoff from the chatbot goes to the next online teammate, owner included. Teammates set to Away are skipped, and if nobody is online the conversation stays unassigned.
Can customers see internal notes?
Can customers see internal notes?
No. Notes are never sent to the visitor, the customer's platform, or email. Copilot can read them for context, and you review every draft before you send it.
Try BubblaV for Team Collaboration — free
Add an AI chatbot that knows your business to your site in minutes. Copilot for your team comes with Pro. No credit card.