Help Center

BubblaV is built on SOC 2 Type 2 certified infrastructure. Our core providers - Cloudflare, Supabase, and our primary AI model provider Anthropic - maintain SOC 2 Type 2 attestations. While BubblaV itself does not hold a SOC 2 certification, we leverage certified infrastructure and implement comprehensive security practices.

No. Your website content and conversation data is NEVER used to train AI models. BubblaV uses Retrieval-Augmented Generation (RAG), which retrieves your content during conversations but does not modify AI model weights. Your data stays private.

Yes! BubblaV is fully GDPR compliant. We act as a data processor, implement data minimization, provide data subject rights facilitation, and offer Data Processing Agreements (DPAs) to customers who need them. Visit our GDPR page for full details.

Your data is stored on Supabase (PostgreSQL database in Stockholm, Sweden), ensuring your core data remains within the European Union. Our application runs on Cloudflare next to the database, and requests first reach the Cloudflare data center nearest to the user. AI responses are generated via enterprise AI models (US-based). We use Standard Contractual Clauses for any transfers of personal data outside the EU/EEA. See our GDPR page for the full list of sub-processors and locations.

All connections use HTTPS with TLS 1.2 or higher (TLS 1.3 preferred), and data is encrypted at rest using AES-256 encryption. This includes your website content, conversation logs, and any customer information processed through our platform.

Yes! We provide Data Processing Agreements to customers who need formal GDPR Article 28 documentation. Contact us at support@bubblav.com or through our contact form to request a DPA.

Our sub-processors include: AI model providers (Anthropic as the primary provider, OpenRouter as the fallback to OpenAI and Google models, Google, Voyage AI, TypeSafe AI and OpenAI), Cloudflare (hosting and email delivery), Supabase (database and authentication), Ably (realtime messaging), Sentry (error monitoring), Polar.sh and Stripe (payment processing), and Shopify (for App Store customers). The full list with locations is on our GDPR page. Each maintains their own security certifications and GDPR compliance.

When you cancel, you can export or delete your data through the dashboard. Upon account deletion, we remove all your website content, conversation logs, and personal data from our systems within 30 days, including backups.

Creating your first chatbot is simple! Just sign up for an account, go to your dashboard, click "Add Website", enter your website URL, and we'll automatically crawl your content and create a smart chatbot in minutes.

Most chatbots are ready in 5-10 minutes. The time depends on the size of your website. Our system crawls your content, processes it with AI, and creates responses automatically.

Yes! You can customize colors, position, welcome messages, and behavior through our design tab. Match your brand perfectly with custom themes and styling options.

Just copy and paste a single line of code into your website. We provide the embed code in your dashboard - it works with any website platform including WordPress, Shopify, and custom sites.

Absolutely! Use our Tuning feature to add custom Q&A pairs. You can also exclude certain pages from being crawled and add additional training content.

BubblaV supports over 50 languages automatically. Your chatbot will respond in the same language your visitors use, making it perfect for global businesses.

Yes! Our chatbots are fully responsive and work perfectly on all devices - desktop, tablet, and mobile. The interface adapts automatically for the best user experience.

Yes! Our dashboard provides detailed analytics including conversation volume, user satisfaction ratings, most asked questions, and performance metrics.

We accept all major credit cards (Visa, MasterCard, American Express). Payment is processed securely through Polar.sh for direct subscriptions, or through your Shopify account if you installed via Shopify App Store.

Yes. Annual billing on Pro lowers the effective price to $39/month, saving $120/year compared with monthly billing. If you need a larger Custom plan, contact us for tailored pricing.

Direct subscribers can manage plans through the "Manage Subscription" button on the Subscription page, which opens the Polar billing portal. Shopify users manage billing through their Shopify admin.

Yes! You can upgrade, downgrade, or cancel your plan at any time from your dashboard. Upgrades take effect immediately. When you cancel, your subscription stays active until the end of your current billing period (end of month for monthly, end of annual term for yearly plans) — no further charges.

We offer flexible monthly billing with no long-term contracts. You can cancel or change your plan at any time from your dashboard. Start with our free plan, or try Pro free for 14 days before upgrading.

Your chatbot automatically stays up-to-date! We re-crawl your website regularly to ensure your chatbot always has the latest information.

Yes! We use enterprise-grade security with TLS encryption, SOC 2 Type 2 certified infrastructure providers, and regular security reviews. Your data is stored securely, shared only with the sub-processors listed on our GDPR page to run the service, and never sold.

We guarantee 99.9% uptime with redundant infrastructure and 24/7 monitoring. Our global CDN ensures fast response times worldwide.

BubblaV integrates with Calendly using API key authentication. When customers want to schedule a meeting, the AI can show available event types and time slots from your Calendly account and help them book appointments directly in the chat. The integration also supports finding, canceling, and rescheduling existing appointments.

The integration supports booking appointments, finding scheduled events by email, canceling events, and rescheduling events. It works with all Calendly event types and shows available time slots in real-time. The AI can display all your event types and help customers choose the right meeting type.

The Calendly integration uses API key authentication. You provide your Calendly API key and user URI (found in your Calendly account settings) when connecting the integration. These credentials are stored securely and used to authenticate all API calls.

Yes! Customers can find their scheduled appointments by providing their email address. The AI will show all their upcoming meetings with options to cancel or reschedule directly from the chat interface.

Absolutely. We use Calendly's official API with secure API key authentication. All API calls are encrypted over HTTPS, and we never expose your API credentials. We comply with GDPR and other data protection standards.

Once a customer books through the chatbot, the appointment is automatically created in your Calendly account. Calendly's standard confirmation emails and reminders are sent as usual. The booking details are also stored in the conversation for reference.

Our Shopify integration connects to your store via OAuth 2.0 using the Shopify Admin API (GraphQL). Once connected through our Shopify App installation flow, the AI can access your product catalog, order information, and customer data to provide accurate, real-time support. Setup takes just a few minutes through our dashboard.

Yes! The AI can automatically track orders by order number or name, provide shipping updates, and help customers initiate return requests. It uses Shopify's Admin API to pull real-time order data, so customers always get accurate information without involving your support team.

BubblaV works with all Shopify plans. The integration uses Shopify's standard Admin API (GraphQL) which is available on all plans. The integration is installed as a Shopify App, which works across all plan tiers.

Absolutely. We use OAuth 2.0 authentication and only request the minimum permissions needed for order tracking, product search, and return management. All API calls are encrypted in transit. We never store sensitive payment information and comply with GDPR and other data protection regulations.

Yes! You can customize the AI's tone, product recommendations, return policies, and more through our dashboard. The AI learns from your store's content and can be fine-tuned to match your brand voice and policies.

Yes, BubblaV integrates seamlessly with your existing Shopify setup. The AI accesses data through Shopify's standard Admin API, which works with all Shopify stores regardless of installed apps or customizations.

BubblaV integrates with Zendesk using API token authentication (email + API token). The AI handles initial customer inquiries and can create tickets in Zendesk when escalation is needed. The integration can also search resolved Zendesk tickets to find answers from previous support cases. Webhooks sync agent replies from Zendesk back to BubblaV conversations. All conversation context is preserved in the ticket when created.

The Zendesk integration uses API token authentication with your Zendesk subdomain, email, and API token. These credentials are stored securely and used to authenticate all API calls to your Zendesk instance.

When you connect Zendesk, we generate a unique webhook token. You configure this webhook URL and Bearer token in your Zendesk admin settings. When agents add comments to tickets or tickets change status, Zendesk sends webhooks to BubblaV, which syncs the updates back to your live support conversations.

BubblaV works with all Zendesk plans. The integration uses Zendesk's standard REST API (v2), which is available on all plans. You need API access enabled in your Zendesk account settings.

Absolutely. We use API token authentication and store credentials securely. Webhooks are authenticated using Bearer tokens. All API calls are encrypted, and we never expose your credentials. BubblaV is GDPR compliant and runs on SOC 2 Type 2 certified infrastructure providers. BubblaV itself does not hold a SOC 2 certification.

Yes! When creating tickets, you can customize the subject, description, priority, and include customer email and name. The integration allows you to control ticket properties through the ticket creation tool configuration.

BubblaV integrates with HubSpot Service Hub using OAuth 2.0 through a project-based HubSpot app. When a customer escalates from AI chat to human support, BubblaV creates a Service Hub ticket, syncs or creates the contact record, and attaches the full conversation transcript as a timeline note. The integration can also trigger HubSpot workflows based on conversation tags or intents.

The HubSpot integration uses OAuth 2.0 and requires scopes for Service Hub tickets, contacts, and timeline events. The exact scopes are configured in our HubSpot project-based app. We only request the minimum permissions needed for ticket creation, contact management, and timeline logging.

Yes! You can configure pipeline ID, stage ID, and owner assignment for tickets. You can also set up workflow triggers that enroll contacts into HubSpot workflows when specific tags or intents appear in conversations. These settings are configurable through our dashboard.

While the primary integration focuses on Service Hub tickets, BubblaV syncs contact data and lifecycle stages that work across all HubSpot hubs. The contact sync and timeline events are visible across Sales, Marketing, and Service Hub.

Absolutely. We use HubSpot's official OAuth 2.0 authentication with automatic token refresh. All API calls are encrypted, and we never store your HubSpot credentials in plain text. BubblaV is GDPR compliant and runs on SOC 2 Type 2 certified infrastructure providers. BubblaV itself does not hold a SOC 2 certification.

Webhooks are configured through our HubSpot project-based app deployment. The app includes webhook subscriptions for conversation messages, ticket property changes, and contact privacy deletions. Webhooks use Bearer token authentication for security.

BubblaV allows you to create custom tools that extend the AI's capabilities by connecting to your internal systems, databases, CRMs, or any external API. Custom tools are configured through our dashboard and can be enabled per website. The AI can call these tools automatically based on conversation context.

Yes! You can create custom tools that extend the AI's capabilities. Custom tools can connect to your internal systems, databases, CRMs, or any API. The AI can call these tools automatically based on conversation context, enabling complex business logic and workflows. Tools are configured through our dashboard and can be enabled per website.

Custom integrations use API authentication through your website's configuration. The chat API supports origin validation for security. For custom tools, you can configure authentication credentials (API keys, OAuth tokens, etc.) that are stored securely and used when the tool is invoked.

Custom tools are defined with a name, description, and API endpoint. When the AI determines a tool should be called based on conversation context, it makes an HTTP request to your configured endpoint with the conversation data. Your endpoint processes the request and returns a response that the AI incorporates into its reply to the customer.

Yes. Pro includes technical support, and larger Custom plans can include additional support options. We provide documentation and examples for building custom tools, and our support team can help with configuration and troubleshooting.

All API communications are encrypted using HTTPS/TLS. Custom tool credentials are stored securely in our database. The chat API includes origin validation to prevent unauthorized access. We comply with GDPR and other data protection standards. Custom tools should implement their own authentication and validation.

We keep pricing simple: Free forever plan (100 messages/month), Pro $49/month or $39/month annually with a 14-day free trial (5,000 messages), plus Custom plans for larger teams with tailored limits and support. Annual billing saves 20% on Pro. No hidden fees, no setup costs, cancel anytime. Full plan details: Pricing page (https://bubblav.com/pricing)

Yes! We offer a 14-day free trial on our Pro plan. You get full access to all Pro features during the trial. Your card is required at signup but won't be charged until the trial ends. Cancel anytime during the trial at no cost. Full plan details: Pricing page (https://bubblav.com/pricing)

After your 14-day trial, your subscription automatically converts to a paid Pro plan ($49/month or $39/month when billed annually). We'll send you a reminder email 2 days before your trial ends. If you cancel during the trial, you won't be charged and your account will revert to the Free plan.

Absolutely! You can cancel your trial anytime from your subscription page. If you cancel before the trial ends, you won't be charged at all. Your chatbot will continue working on the Free plan with 100 messages per month.

BubblaV answers from your own content, and its analytics flag the questions it couldn't answer so you can add the right one to your knowledge base. Plus, you can always enable human handoff for complex questions.

Unlike generic AI, BubblaV learns specifically from YOUR website content and integrates with your business systems (Shopify, email, etc.). It's trained on your products, policies, and brand voice - not general internet knowledge.

Absolutely! BubblaV works with any website - WordPress, Shopify, Squarespace, Wix, custom sites, etc. Just add one line of code or use our no-code embedding options.

Our analytics dashboard shows conversation volume, thumbs-up ratings on answers, your most asked questions, and the questions the AI couldn't answer — so you know what to improve next.

Zero technical knowledge required! Our platform is designed for business owners and marketers. Simply provide your website URL and we handle all the technical aspects automatically.

You can purchase addon message packs anytime: 1,000 messages for $5. They never expire! Or upgrade to a higher plan for better value on ongoing usage. Full plan details: Pricing page (https://bubblav.com/pricing)