Help Center

BubblaV integrates with Calendly using API key authentication. When customers want to schedule a meeting, the AI can show available event types and time slots from your Calendly account and help them book appointments directly in the chat. The integration also supports finding, canceling, and rescheduling existing appointments.

The integration supports booking appointments, finding scheduled events by email, canceling events, and rescheduling events. It works with all Calendly event types and shows available time slots in real-time. The AI can display all your event types and help customers choose the right meeting type.

The Calendly integration uses API key authentication. You provide your Calendly API key and user URI (found in your Calendly account settings) when connecting the integration. These credentials are stored securely and used to authenticate all API calls.

Yes! Customers can find their scheduled appointments by providing their email address. The AI will show all their upcoming meetings with options to cancel or reschedule directly from the chat interface.

Absolutely. We use Calendly's official API with secure API key authentication. All API calls are encrypted over HTTPS, and we never expose your API credentials. We comply with GDPR and other data protection standards.

Once a customer books through the chatbot, the appointment is automatically created in your Calendly account. Calendly's standard confirmation emails and reminders are sent as usual. The booking details are also stored in the conversation for reference.

Our Shopify integration connects to your store via OAuth 2.0 using the Shopify Admin API (GraphQL). Once connected through our Shopify App installation flow, the AI can access your product catalog, order information, and customer data to provide accurate, real-time support. Setup takes just a few minutes through our dashboard.

Yes! The AI can automatically track orders by order number or name, provide shipping updates, and help customers initiate return requests. It uses Shopify's Admin API to pull real-time order data, so customers always get accurate information without involving your support team.

BubblaV works with all Shopify plans. The integration uses Shopify's standard Admin API (GraphQL) which is available on all plans. The integration is installed as a Shopify App, which works across all plan tiers.

Absolutely. We use OAuth 2.0 authentication and only request the minimum permissions needed for order tracking, product search, and return management. All API calls are encrypted in transit. We never store sensitive payment information and comply with GDPR and other data protection regulations.

Yes! You can customize the AI's tone, product recommendations, return policies, and more through our dashboard. The AI learns from your store's content and can be fine-tuned to match your brand voice and policies.

Yes, BubblaV integrates seamlessly with your existing Shopify setup. The AI accesses data through Shopify's standard Admin API, which works with all Shopify stores regardless of installed apps or customizations.

BubblaV integrates with Zendesk using API token authentication (email + API token). The AI handles initial customer inquiries and can create tickets in Zendesk when escalation is needed. The integration can also search resolved Zendesk tickets to find answers from previous support cases. Webhooks sync agent replies from Zendesk back to BubblaV conversations. All conversation context is preserved in the ticket when created.

The Zendesk integration uses API token authentication with your Zendesk subdomain, email, and API token. These credentials are stored securely and used to authenticate all API calls to your Zendesk instance.

When you connect Zendesk, we generate a unique webhook token. You configure this webhook URL and Bearer token in your Zendesk admin settings. When agents add comments to tickets or tickets change status, Zendesk sends webhooks to BubblaV, which syncs the updates back to your live support conversations.

BubblaV works with all Zendesk plans. The integration uses Zendesk's standard REST API (v2), which is available on all plans. You need API access enabled in your Zendesk account settings.

Absolutely. We use API token authentication and store credentials securely. Webhooks are authenticated using Bearer tokens. All API calls are encrypted, and we never expose your credentials. We comply with GDPR, SOC 2, and other data protection standards.

Yes! When creating tickets, you can customize the subject, description, priority, and include customer email and name. The integration allows you to control ticket properties through the ticket creation tool configuration.

BubblaV integrates with HubSpot Service Hub using OAuth 2.0 through a project-based HubSpot app. When a customer escalates from AI chat to human support, BubblaV creates a Service Hub ticket, syncs or creates the contact record, and attaches the full conversation transcript as a timeline note. The integration can also trigger HubSpot workflows based on conversation tags or intents.

The HubSpot integration uses OAuth 2.0 and requires scopes for Service Hub tickets, contacts, and timeline events. The exact scopes are configured in our HubSpot project-based app. We only request the minimum permissions needed for ticket creation, contact management, and timeline logging.

Yes! You can configure pipeline ID, stage ID, and owner assignment for tickets. You can also set up workflow triggers that enroll contacts into HubSpot workflows when specific tags or intents appear in conversations. These settings are configurable through our dashboard.

While the primary integration focuses on Service Hub tickets, BubblaV syncs contact data and lifecycle stages that work across all HubSpot hubs. The contact sync and timeline events are visible across Sales, Marketing, and Service Hub.

Absolutely. We use HubSpot's official OAuth 2.0 authentication with automatic token refresh. All API calls are encrypted, and we never store your HubSpot credentials in plain text. We comply with GDPR, SOC 2, and other data protection standards.

Webhooks are configured through our HubSpot project-based app deployment. The app includes webhook subscriptions for conversation messages, ticket property changes, and contact privacy deletions. Webhooks use Bearer token authentication for security.

BubblaV allows you to create custom tools that extend the AI's capabilities by connecting to your internal systems, databases, CRMs, or any external API. Custom tools are configured through our dashboard and can be enabled per website. The AI can call these tools automatically based on conversation context.

Yes! You can create custom tools that extend the AI's capabilities. Custom tools can connect to your internal systems, databases, CRMs, or any API. The AI can call these tools automatically based on conversation context, enabling complex business logic and workflows. Tools are configured through our dashboard and can be enabled per website.

Custom integrations use API authentication through your website's configuration. The chat API supports origin validation for security. For custom tools, you can configure authentication credentials (API keys, OAuth tokens, etc.) that are stored securely and used when the tool is invoked.

Custom tools are defined with a name, description, and API endpoint. When the AI determines a tool should be called based on conversation context, it makes an HTTP request to your configured endpoint with the conversation data. Your endpoint processes the request and returns a response that the AI incorporates into its reply to the customer.

Yes! Pro and Turbo plans include technical support. We provide documentation and examples for building custom tools. For complex integrations, you may want to contact our support team for assistance with configuration and troubleshooting.

All API communications are encrypted using HTTPS/TLS. Custom tool credentials are stored securely in our database. The chat API includes origin validation to prevent unauthorized access. We comply with GDPR and other data protection standards. Custom tools should implement their own authentication and validation.