Your Zendesk Workflow, With Fewer Repetitive Tickets
BubblaV fits into your existing Zendesk setup. No new tools to learn, no workflows to rebuild.
Smart Ticket Routing
Send complex queries to the right agent based on topic and priority, not just round-robin assignment.
24/7 First Response
Answer common questions instantly, at any hour, so customers stop waiting and agents start their shift with fewer open tickets.
Knowledge from Resolved Tickets
Your team already solved most problems before. BubblaV searches past Zendesk tickets to find those solutions and reuse them.
Help Center Search
Pull answers directly from your Zendesk help center articles so customers get consistent, accurate information.
Quick Ticket Status
Customers check their open ticket status right in the chat. No need to email again or wait on hold.
Agent Availability
Show customers when your team is online based on business hours and agent schedules, so they know when to expect a real person.
Recent Tickets View
Customers see their recent tickets with status and last update -- no login to a separate portal required.
Seamless Handoff
When a conversation needs a human, the full chat history goes straight into the Zendesk ticket. Your agent picks up right where the AI left off.
What Changes When AI Handles the Repetitive Work
How It Fits Together
How BubblaV and Zendesk Work Together
AI handles what it can. Your agents handle what matters.
AI Answers First
Customer questions are answered by AI using your resolved tickets and help center. Common issues get resolved on the spot.
Smart Routing
When AI can not resolve an issue, it routes the conversation to the right agent with the full chat attached.
Track Everything in Zendesk
AI conversations and human interactions all appear in your Zendesk dashboard. One place to see the full picture.
Handoff With Context
When a customer needs a person, the full conversation goes into the ticket. Your agent never asks the customer to repeat themselves.
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Power ComboZendesk + Stripe: Handle Billing Questions Without Agents
When billing questions hit your support queue, AI answers them using live Stripe data. No agent time spent on "where is my invoice?"
Billing Ticket Deflection
AI answers "When is my next payment?" and "Where is my invoice?" using live Stripe data -- before these become Zendesk tickets.
Context-Rich Tickets
When billing issues need human help, tickets include customer's subscription status, payment history, and account details.
Self-Service Resolution
Generate Stripe billing portal links so customers can update payment methods without creating a support ticket.
What Support Teams Say
Simple, Transparent Pricing
Choose the perfect plan for your Zendesk integration. All plans include Zendesk integration.
Free
- 1 website
- Max 50 pages
- 100 messages/month
- Built-in integrations
- Answerable Questions
- Most Asked Questions
- Custom tools
- Human handoff
Pro
- Everything in Free
- 5 websites
- Max 5,000 pages per website
- 5,000 messages/month
- Advanced data sources and reports
- Live Chat/Live Support
- Human handoff scenarios
- Zendesk, HubSpot, Attio
- Custom branding
- 3 team member seats
- Weekly data sync
Custom
- All Pro features
- Unlimited websites
- Custom page limits
- Custom message limits
- Custom retention period
- Unlimited team seats
- Real-time data sync
- Dedicated account manager
- Custom integrations
- SLA & priority support
Zendesk Integration FAQ
Common questions about integrating BubblaV with your Zendesk support system.
How does the Zendesk integration work?
How does the Zendesk integration work?
BubblaV integrates with Zendesk using API token authentication (email + API token). The AI handles initial customer inquiries and can create tickets in Zendesk when escalation is needed. The integration can also search resolved Zendesk tickets to find answers from previous support cases. Webhooks sync agent replies from Zendesk back to BubblaV conversations. All conversation context is preserved in the ticket when created.
What authentication method does Zendesk use?
What authentication method does Zendesk use?
The Zendesk integration uses API token authentication with your Zendesk subdomain, email, and API token. These credentials are stored securely and used to authenticate all API calls to your Zendesk instance.
How do webhooks work with Zendesk?
How do webhooks work with Zendesk?
When you connect Zendesk, we generate a unique webhook token. You configure this webhook URL and Bearer token in your Zendesk admin settings. When agents add comments to tickets or tickets change status, Zendesk sends webhooks to BubblaV, which syncs the updates back to your live support conversations.
What Zendesk plans are supported?
What Zendesk plans are supported?
BubblaV works with all Zendesk plans. The integration uses Zendesk's standard REST API (v2), which is available on all plans. You need API access enabled in your Zendesk account settings.
Is my Zendesk data secure?
Is my Zendesk data secure?
Absolutely. We use API token authentication and store credentials securely. Webhooks are authenticated using Bearer tokens. All API calls are encrypted, and we never expose your credentials. We comply with GDPR, SOC 2, and other data protection standards.
Can I customize how conversations are converted to tickets?
Can I customize how conversations are converted to tickets?
Yes! When creating tickets, you can customize the subject, description, priority, and include customer email and name. The integration allows you to control ticket properties through the ticket creation tool configuration.