Supercharge Your Zendesk AI Assistant
Transform your customer support with intelligent AI that learns from your resolved tickets, handles routine inquiries, and seamlessly escalates complex issues to your Zendesk agents. The ultimate AI co-pilot for Zendesk.
Support Chat
Hi! I can help you with account issues, billing questions, or technical support. What do you need help with?
I can't access my account after the recent update
I understand this is frustrating. Let me connect you with a specialist who can help resolve this account access issue right away. 🔄
Perfect Integration with Your Zendesk Workflow
Enhance your existing support process without disrupting your team's established workflows.
Smart Ticket Routing
Automatically route complex queries to the right Zendesk agents based on intent and priority.
24/7 First Response
Provide instant responses to common questions before escalating to human agents when needed.
Knowledge from Resolved Tickets
AI searches your resolved Zendesk tickets to find solutions from previous cases, helping answer similar questions instantly.
Help Center Search
Instantly search your Zendesk help center articles to provide accurate answers from your knowledge base.
Quick Ticket Status
Customers can check the status of their support tickets instantly without waiting for an agent response.
Agent Availability
Show customers when live agents are available based on your business hours and agent schedules.
Recent Tickets View
Allow customers to view their recent support tickets with status and last update timestamps.
Seamless Handoff
Transfer conversations to Zendesk agents with full context and chat history preserved.
Proven Results for Support Teams
Support Metrics
How It Works
Seamless integration that enhances your existing Zendesk setup.
AI First Response
Customer questions are handled instantly by AI, resolving common issues immediately.
Smart Routing
Complex issues are automatically routed to the right Zendesk agent with full context.
Unified Analytics
Track performance across AI and human interactions in your Zendesk dashboard.
Seamless Handoff
Transfer conversations to Zendesk agents with full context and chat history preserved.
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Power ComboZendesk + Stripe: Complete Support Suite
Deflect billing-related tickets before they reach agents. AI handles subscription questions, invoice requests, and payment updates with full Stripe context.
Billing Ticket Deflection
AI answers "When is my next payment?" and "Where's my invoice?" before they become Zendesk tickets.
Context-Rich Tickets
When billing issues need human help, tickets include customer's subscription status, payment history, and account details.
Self-Service Resolution
Generate Stripe billing portal links so customers can update payment methods without creating a support ticket.
What Support Teams Say
"The Zendesk integration is seamless. Our agents love having the AI handle routine questions while they focus on complex issues."
"Response times dropped from hours to seconds. The handoff to our Zendesk agents is so smooth, customers don't even notice."
Simple, Transparent Pricing
Choose the perfect plan for your Zendesk integration. All plans include Zendesk integration.
Free
Perfect for trying out AI chatbot features
- 1 website
- Max 50 pages
- 100 messages/month
- 7 days conversation retention
- Built-in integrations
Starter
Perfect for getting started with AI chatbot features
- Everything in Free
- Max 500 pages
- 1,000 messages/month
- 3 months conversation retention
- Email support
- Basic reports
- Monthly data sync
Pro
Advanced features for growing businesses
- Everything in Starter
- 5 websites
- Max 5,000 pages per website
- 5,000 messages/month
- 1 year conversation retention
- Advanced data sources and reports
- Live Chat/Live Support
- Zendesk, HubSpot and Custom tool integrations
- Custom branding
- 3 team member seats
- Weekly data sync
Zendesk Integration FAQ
Common questions about integrating BubblaV with your Zendesk support system.
How does the Zendesk integration work?
How does the Zendesk integration work?
BubblaV integrates with Zendesk using API token authentication (email + API token). The AI handles initial customer inquiries and can create tickets in Zendesk when escalation is needed. The integration can also search resolved Zendesk tickets to find answers from previous support cases. Webhooks sync agent replies from Zendesk back to BubblaV conversations. All conversation context is preserved in the ticket when created.
What authentication method does Zendesk use?
What authentication method does Zendesk use?
The Zendesk integration uses API token authentication with your Zendesk subdomain, email, and API token. These credentials are stored securely and used to authenticate all API calls to your Zendesk instance.
How do webhooks work with Zendesk?
How do webhooks work with Zendesk?
When you connect Zendesk, we generate a unique webhook token. You configure this webhook URL and Bearer token in your Zendesk admin settings. When agents add comments to tickets or tickets change status, Zendesk sends webhooks to BubblaV, which syncs the updates back to your live support conversations.
What Zendesk plans are supported?
What Zendesk plans are supported?
BubblaV works with all Zendesk plans. The integration uses Zendesk's standard REST API (v2), which is available on all plans. You need API access enabled in your Zendesk account settings.
Is my Zendesk data secure?
Is my Zendesk data secure?
Absolutely. We use API token authentication and store credentials securely. Webhooks are authenticated using Bearer tokens. All API calls are encrypted, and we never expose your credentials. We comply with GDPR, SOC 2, and other data protection standards.
Can I customize how conversations are converted to tickets?
Can I customize how conversations are converted to tickets?
Yes! When creating tickets, you can customize the subject, description, priority, and include customer email and name. The integration allows you to control ticket properties through the ticket creation tool configuration.