IntegrationSupport Integration
Stop Answering the Same Tickets Twice
BubblaV can answer repeat questions from your solved Zendesk tickets and help center articles. It searches them live when a question needs it, so there is nothing to import by hand.
BubblaV + Zendesk
What can BubblaV do with Zendesk?
Connect Zendesk once. Customers check their tickets and get help center answers in the chat, and your team finds, creates, and answers tickets with Copilot.
Your visitors ask the AI chatbot
Ticket updates without another email
- “What's the status of my ticket #4821?”
- “Can you show me my open support tickets?”
- “Is your support team open right now?”
- “How do I reset my password?”
Your team asks Copilot
Zendesk tickets handled from the chat
- “Does this customer have other open Zendesk tickets?”
- “Create a Zendesk ticket for this, with high priority.”
- “Summarize ticket #4821 for me.”
- “Draft a reply to this ticket in the customer's language.”
Your Zendesk Workflow, With Fewer Repetitive Tickets
BubblaV works with the Zendesk setup you already have. No new tools to learn, no workflows to rebuild.
Leads become Zendesk users
When a visitor shares their email, BubblaV creates or updates them as a user in Zendesk, with their name and phone when known.Answers at any hour
Common questions get an instant answer, day or night, from your knowledge base and Zendesk content.Answers from solved tickets
BubblaV answers from real fixes in your solved Zendesk tickets. Personal details are removed first.Answers from your help center
BubblaV searches your Zendesk help center articles and answers from what it finds.Ticket status in the chat
Customers check a ticket by its number right in the chat.Know when your team is online
Customers can ask if your team is open. The answer comes from your Zendesk business hours.Recent tickets at a glance
Customers see their recent tickets with status and last update, without a separate portal.Handoff without repeats
When a chat needs a person, the full chat goes into the Zendesk ticket. Your agent continues where the AI stopped.
What Changes When AI Handles the Repetitive Work
- AI answers from your solved tickets on its own — nothing to import
- Customers check ticket status without opening new tickets
- Customers get your help center articles in the chat, instead of leaving them unread
- When a person must help, the full chat is attached to the Zendesk ticket
- Repeat questions can be answered before they become tickets
- Tickets arrive in Zendesk like any other ticket, tagged chat-escalation
- The AI chatbot answers outside business hours
- Customers can ask if your team is open, based on your Zendesk business hours
- Copilot drafts replies to tickets created from chats, and you send them without leaving BubblaV
Zendesk at a glance
- Zendesk tools Copilot can use
- 8
- Zendesk tools the chatbot can use
- 5
- Replies sync between chat and ticket
- 2-way
- Plan needed for Zendesk
- Pro
How BubblaV and Zendesk Work Together
AI handles what it can. Your agents handle what matters.
- 01
AI answers first
AI answers questions from your solved tickets and help center. Common issues can be solved on the spot. - 02
Handoff with context
When a customer needs a person, BubblaV creates a Zendesk ticket with the full chat. Your agent does not have to ask them to repeat themselves. - 03
Replies both ways
When an agent comments on the ticket in Zendesk, the comment shows up in the chat. When the visitor writes back, the message is added to the ticket.
+
Power ComboZendesk + Stripe: Answer Billing Questions in Chat
When billing questions hit your support queue, AI can answer them using Stripe data. "Where is my invoice?" does not need an agent.
Billing Ticket Deflection
AI answers "When is my next payment?" and "Where is my invoice?" using Stripe data, before these become Zendesk tickets.Billing Context for Agents
When a billing issue needs a person, your agent sees the customer's Stripe subscription status in the visitor panel next to the chat.Invoice Links in the Chat
Show links to a customer's Stripe invoices so they can view or download them without requesting a copy from your team.
Combine Zendesk ticket management with Stripe billing data, so many billing questions get answered in the chat.
Learn more about StripeSimple, transparent pricing
The Zendesk integration is available on the Pro plan and above.
Free
Perfect for trying out AI chatbot features
Get Started Free$0$0 /moFree forever. No credit card.
Pro
Most popularAdvanced features for growing businesses
Start 14-Day Free Trial$39$39 /moBilled $468 yearly · or $49 monthly
Custom
Tailored solutions for enterprise needs
Contact SalesContact us
Volume pricing, SLA, and a dedicated account manager.
Zendesk Integration FAQ
Common questions about integrating BubblaV with your Zendesk support system.
How does the Zendesk integration work?
How does the Zendesk integration work?
BubblaV connects to Zendesk with OAuth. You approve BubblaV once in Zendesk, so there are no API tokens to create or rotate. The AI answers customer questions and can search your solved tickets and help center. When a person must help, BubblaV creates a ticket in Zendesk with the full chat. Webhooks bring agent comments from Zendesk back into the BubblaV conversation.
What authentication method does Zendesk use?
What authentication method does Zendesk use?
The Zendesk integration uses OAuth. Click "Connect with Zendesk," approve BubblaV in Zendesk, and we store an OAuth access token that is refreshed automatically — no API tokens, emails, or passwords to manage.
How do webhooks work with Zendesk?
How do webhooks work with Zendesk?
When you connect Zendesk via OAuth, we automatically create the webhook and ticket-event triggers in your Zendesk account (with manual setup as a fallback). When agents add comments to tickets or tickets change status, Zendesk sends webhooks to BubblaV, authenticated with a unique Bearer token, and we sync the updates back to your live support conversations.
Which Zendesk plans work?
Which Zendesk plans work?
BubblaV connects with OAuth and uses Zendesk's REST API (v2) and webhooks. Check that your Zendesk plan includes API and webhook access.
Can I customize how conversations are converted to tickets?
Can I customize how conversations are converted to tickets?
When a chat is handed to a person, BubblaV creates the ticket with a short subject, the full chat, and the customer's email and name. It tags the ticket chat-escalation. Copilot can also create tickets with the priority you ask for: low, normal, high, or urgent.
Let AI Help With Tickets Your Agents Have Already Answered
BubblaV can look in your solved tickets and help center for answers. Your agents work on new problems, not repeats.