Payment Self-Service, Powered by AI
Your customers get instant answers to Klarna payment questions while your support team focuses on complex issues.
Payment Status
Customers can instantly check if their Klarna payment is pending, complete, or closed through the chatbot.
Order Lookup
Look up Klarna order status, total amounts, and creation dates by Klarna order reference.
Refund Status
Check refund progress and amounts for any Klarna order with instant responses.
Payment Options
Explain available Klarna payment options to customers who ask about payment methods.
Why teams love Klarna + BubblaV
Impact Snapshot
How It Works
Secure, verified access to payment data through natural conversation.
Customer Asks a Question
A customer asks "What's my Klarna payment status?" or "Has my refund been processed?"
AI Verifies & Retrieves
BubblaV securely verifies the customer by email and fetches payment data from Klarna.
Instant, Accurate Response
The chatbot provides clear payment status, refund amounts, or installment schedules.
Simple, Transparent Pricing
Klarna integration is available on all plans. Choose based on your conversation volume.
Free
Perfect for trying out AI chatbot features
- 1 website
- Max 50 pages
- 100 messages/month
- 7 days conversation retention
- Built-in integrations
Starter
Perfect for getting started with AI chatbot features
- Everything in Free
- Max 500 pages
- 1,000 messages/month
- 3 months conversation retention
- Email support
- Basic reports
- Monthly data sync
Pro
Advanced features for growing businesses
- Everything in Starter
- 5 websites
- Max 5,000 pages per website
- 5,000 messages/month
- 1 year conversation retention
- Advanced data sources and reports
- Live Chat/Live Support
- Zendesk, HubSpot, Attio and Custom tool integrations
- Custom branding
- 3 team member seats
- Weekly data sync
Klarna Integration FAQ
Common questions about integrating BubblaV with Klarna Payments.
How does the Klarna integration work?
How does the Klarna integration work?
BubblaV connects to your Klarna merchant account using your API username (UID) and password. When customers ask payment questions, the chatbot securely looks up their order by Klarna Order ID and email, then retrieves payment status from Klarna's Order Management API.
What Klarna permissions are required?
What Klarna permissions are required?
We require read-only access to the Order Management API. This allows the chatbot to retrieve order details, payment status, and refund information without making any changes to your Klarna data.
How are customers verified?
How are customers verified?
Customers are verified by matching their email address with the billing email on the Klarna order. We perform case-insensitive matching to ensure accurate verification.
Is my Klarna data secure?
Is my Klarna data secure?
Absolutely. We use Klarna's official API with encrypted credentials. Your API credentials are stored securely and never exposed. We follow industry best practices for data protection and comply with GDPR.
Which Klarna regions are supported?
Which Klarna regions are supported?
The integration supports all Klarna regions: EU (Europe), NA (North America), and OC (Oceania/Australia). The API endpoint is automatically selected based on your configuration.
How do customers look up their Klarna orders?
How do customers look up their Klarna orders?
Klarna's API requires the Klarna Order ID (UUID format) for lookups. If you combine Klarna with an e-commerce integration like Shopify, the AI can first look up order details to find the Klarna reference. Otherwise, customers can find their Klarna Order ID in the Klarna app or confirmation email.