IntegrationPayment Integration
Klarna Payment Questions, Answered in Chat
Customers ask "Is my Klarna payment done?" or "Where is my refund?" Your AI chatbot checks Klarna and answers in the chat.
BubblaV + Klarna
What can BubblaV do with Klarna?
Connect Klarna once. Customers check payments, installments and refunds in the chat, and your team sees the same Klarna details while they reply.
Your visitors ask the AI chatbot
Klarna answers without waiting for an email
- “Has my Klarna payment gone through?”
- “When is my next Klarna installment due?”
- “Was my refund processed? How much did I get back?”
- “Why was I only charged for part of my order?”
Your team asks Copilot
Klarna details while you reply
- “Check the Klarna payment status for this customer's order.”
- “Which Klarna payments does this customer still have to pay?”
- “Has the refund on this customer's Klarna order gone through?”
- “Draft a reply that explains why only part of the order was charged.”
Payment Self-Service, Powered by AI
Customers get Klarna answers in the chat. Your chatbot reads them from Klarna.
Payment Status
Customers see right away if their Klarna payment is pending, paid or closed.Order Lookup
Customers check the status, total and order date of their Klarna order. They need the Klarna order reference.Refund Status
Customers see if their refund went through, and how much came back.Payment Options
Customers who ask how they can pay get a list of Klarna payment options, like Pay Later and Pay in 3.
Why teams love Klarna + BubblaV
- Answer "Is my Klarna payment complete?" in the chat
- Check which payment method was used (Pay in 3, Pay Later, etc.)
- View Klarna order status and total amounts
- View refund progress and amounts
- Every order lookup is checked against the email on the order
- Payment answers in the chat, without a support ticket
- Works in Klarna's EU, North America and Oceania regions
- Read-only: the chatbot never changes your Klarna data
At a Glance
- Klarna lookups the chatbot can run
- 8
- The chatbot never changes your Klarna data
- Read-only
- Klarna regions: EU, North America, Oceania
- 3
- Order lookups must match the email on the order
- Email check
How It Works
The customer asks in their own words. The chatbot checks who they are, then answers.
- 01
Customer Asks a Question
A customer asks "What's my Klarna payment status?" or "Has my refund been processed?" - 02
BubblaV Checks the Email and Asks Klarna
BubblaV matches the customer's email to the Klarna order, then reads the payment details from Klarna. - 03
A Clear Answer in the Chat
The customer sees their payment status, refund amount or installment dates.
Simple, transparent pricing
Klarna integration is available on all plans. Choose based on your conversation volume.
Free
Perfect for trying out AI chatbot features
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Custom
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Volume pricing, SLA, and a dedicated account manager.
Klarna Integration FAQ
Common questions about integrating BubblaV with Klarna Payments.
How does the Klarna integration work?
How does the Klarna integration work?
BubblaV connects to your Klarna merchant account using your API username (UID) and password. When customers ask payment questions, the chatbot securely looks up their order by Klarna Order ID and email, then retrieves payment status from Klarna's Order Management API.
What Klarna permissions are required?
What Klarna permissions are required?
BubblaV only reads from Klarna's Order Management API. The chatbot retrieves order details, payment status, and refund information, and never changes your Klarna data.
How are customers verified?
How are customers verified?
The chatbot only answers when the email the customer gives matches the billing or shipping email on the Klarna order.
Which Klarna regions are supported?
Which Klarna regions are supported?
The integration supports all Klarna regions: EU (Europe), NA (North America), and OC (Oceania/Australia). The API endpoint is automatically selected based on your configuration.
How do customers look up their Klarna orders?
How do customers look up their Klarna orders?
Klarna's API looks orders up by the Klarna order reference, not your store's order number. If you combine Klarna with an e-commerce integration like Shopify, the chatbot can look up the store order first and check whether the Klarna reference is in it. Otherwise, the customer needs to give the Klarna order reference.
Klarna Questions, Sorted
Connect Klarna and let your AI chatbot answer payment questions in the chat.