Custom Development

Plug Your Chatbot into Any API or Webhook

Define custom tools in your BubblaV dashboard — point them at any REST endpoint or webhook, and your chatbot calls them automatically when a visitor asks a relevant question. Real-time data from your CRM, database, forum, or internal tool, surfaced in the conversation.

✓ Searching website knowledge base...
⚠ No relevant answer found in website content
✓ Checking available custom tools...
✓ Found custom tool: discourse_forum_search
GET forum.example.com/search.json?q=custom+panels
✓ Found 3 topics: #228, #341, #892
GET forum.example.com/t/228.json?print=true
✓ Retrieved topic context (12 posts)
✓ Ready to provide answer from forum

Everything You Need for Custom Integration

Comprehensive tools and APIs to build exactly what your business requires.

RESTful APIs

Comprehensive REST APIs for chat, user management, analytics, and configuration.

Real-time Webhooks

Receive real-time notifications for conversations, user events, and system updates.

Custom Data Sources

Connect your proprietary databases, CRMs, and internal systems seamlessly.

Advanced Configuration

Fine-tune AI behavior, conversation flows, and business logic to match your needs.

Popular Custom Integration Use Cases

See how organizations are using custom integrations to solve unique challenges.

Internal Knowledge Base

Connect to your internal wiki, documentation, and knowledge systems for employee support.

CRM Integration

Sync customer data, tickets, and interaction history with your existing CRM platform.

Custom Workflows

Build complex business logic and approval workflows triggered by chat interactions.

Multi-Platform Deployment

Deploy your chatbot across mobile apps, desktop software, and custom interfaces.

Connect AI to Any External System

Custom tools let your AI chatbot query real-time data from any external system—forums, APIs, databases, CRMs, internal tools, and more. The AI automatically decides when to call your tools based on the conversation context.

1. Define Your Tool

Configure a custom tool in your dashboard with an API endpoint, parameters, and instructions for when the AI should use it.

2. AI Calls Automatically

When a customer asks a question, the AI analyzes the context and automatically calls your custom tool to fetch real-time data from your external system.

3. Intelligent Response

The AI uses the data from your external system to provide accurate, up-to-date answers with proper context and citations.

What Can You Connect?

Custom tools work with any system that has an API or web interface. Here are some examples:

Community Forums (Discourse, etc.)

Let the AI search your forum and retrieve relevant discussions to answer customer questions with real community knowledge.

Example: Search forum → Get topic details → Answer with citations

APIs & Databases

Connect to REST APIs, GraphQL endpoints, or database queries to fetch real-time product data, inventory, user information, and more.

Example: Query product API → Check availability → Provide pricing

CRMs & Internal Tools

Integrate with Salesforce, HubSpot, your internal ticketing system, or any business application to access customer data and history.

Example: Lookup customer → Get order history → Personalize response

Any Custom System

Connect to internal wikis, documentation systems, custom applications, or any service with an HTTP API.

Example: Your system → Custom tool → AI-enhanced responses

What You Get with Custom Tools

Full API access and documentation

Custom authentication and SSO support

White-label and branding options

Dedicated technical support

SLA guarantees and uptime monitoring

Enterprise security and compliance

Developer Resources

API Documentation

Complete

SDK Libraries

Available

Code Examples

Ready

Technical Support

24/7

What Developers Say

"We pointed a custom tool at our internal API and the chatbot started returning real-time data within minutes. No middleware, no extra deployment."

Daniel Kowalski

DevPipeline

"Custom tools let us connect our proprietary inventory system. Customers get live stock updates in the chat without us building a separate integration."

Priya Nair

SaaSGrid

Simple, Transparent Pricing

Choose the perfect plan for your custom integration needs. All plans include API access and custom tool support.

Annual billing (Save 20%)

Free

/ month

1 website
Max 50 pages
100 messages/month
Built-in integrations
Answerable Questions
Most Asked Questions
Custom tools
Human handoff

Get Started Free

Popular

Pro

$39

/ month

Everything in Free
5 websites
Max 5,000 pages per website
5,000 messages/month
Advanced data sources and reports
Live Chat/Live Support
Human handoff scenarios
Zendesk, HubSpot, Attio
Custom branding
3 team member seats
Weekly data sync

Start 14-Day Free Trial

Custom

All Pro features
Unlimited websites
Custom page limits
Custom message limits
Custom retention period
Unlimited team seats
Real-time data sync
Dedicated account manager
Custom integrations
SLA & priority support

Contact Sales

Custom Integration FAQ

Common questions about building custom integrations with BubblaV APIs and tools.

What APIs are available for custom integrations?

BubblaV allows you to create custom tools that extend the AI's capabilities by connecting to your internal systems, databases, CRMs, or any external API. Custom tools are configured through our dashboard and can be enabled per website. The AI can call these tools automatically based on conversation context.

Can I build custom tools and workflows?

Yes! You can create custom tools that extend the AI's capabilities. Custom tools can connect to your internal systems, databases, CRMs, or any API. The AI can call these tools automatically based on conversation context, enabling complex business logic and workflows. Tools are configured through our dashboard and can be enabled per website.

What authentication methods are supported?

Custom integrations use API authentication through your website's configuration. The chat API supports origin validation for security. For custom tools, you can configure authentication credentials (API keys, OAuth tokens, etc.) that are stored securely and used when the tool is invoked.

How do custom tools work?

Custom tools are defined with a name, description, and API endpoint. When the AI determines a tool should be called based on conversation context, it makes an HTTP request to your configured endpoint with the conversation data. Your endpoint processes the request and returns a response that the AI incorporates into its reply to the customer.

Can I get technical support for custom integrations?

Yes. Pro includes technical support, and larger Custom plans can include additional support options. We provide documentation and examples for building custom tools, and our support team can help with configuration and troubleshooting.

What security measures are in place for custom integrations?

All API communications are encrypted using HTTPS/TLS. Custom tool credentials are stored securely in our database. The chat API includes origin validation to prevent unauthorized access. We comply with GDPR and other data protection standards. Custom tools should implement their own authentication and validation.

Your Chatbot, Connected to Your Stack

Define a custom tool, point it at your REST endpoint or webhook, and your chatbot starts calling it on the next conversation. No middleware, no deployment pipeline — just configuration.