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Privacy Policy

Last updated: August 11, 2025

1. Introduction

Welcome to BubblaV. We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. Please read this policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

BubblaV provides a platform that helps you create custom AI chatbots for your websites. We do this by processing information from your designated data sources to build a knowledge base, which then powers intelligent conversations through your chatbots.

2. Information We Collect

We may collect personal information from you in a variety of ways, including, but not limited to, when you visit our site, register on the site, place an order, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our Site.

  • Personal Identifiable Information:
    • Email Address: Collected during user registration and used for authentication, communication, and service-related notifications.
    • Full Name: Collected during user registration for personalization and account management.
    • Company Name (Optional): Collected if provided by the user for business account purposes.
  • Service Data:
    • Data Sources: The web addresses or other sources of information you provide for your chatbot to learn from.
    • Knowledge Data: The content processed from your data sources, which forms the knowledge base for your chatbots.
    • Subscription Data: Information related to your subscription plan, payment status, and billing details (handled by Stripe).
  • Usage Data: Information on how the Service is accessed and used, such as your computer's Internet Protocol address (e.g., IP address - we do not store this), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
  • Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. For more details, please refer to our Cookie Policy section.

3. How We Use Your Information

We use the information we collect for various purposes, including:

  • To provide and maintain our Service, including user authentication and account management.
  • To process your transactions and manage your subscriptions.
  • To process information from your data sources to create and power your AI chatbots.
  • To improve, personalize, and expand our Service.
  • To understand and analyze how you use our Service.
  • To develop new products, services, features, and functionality.
  • To communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the Service, and for marketing and promotional purposes.
  • To find and prevent fraud.

4. Lawful Basis for Processing (GDPR)

We process your personal data based on the following lawful bases:

  • Contract: The processing is necessary for the performance of a contract to which you are a party (e.g., providing our chatbot services, managing your account and subscriptions).
  • Consent: Where you have given consent for specific processing purposes (e.g., for certain types of cookies or marketing communications). You have the right to withdraw your consent at any time.
  • Legitimate Interests: The processing is necessary for our legitimate interests or those of a third party, provided your fundamental rights and freedoms do not override those interests (e.g., improving our services, ensuring security, preventing fraud).
  • Legal Obligation: The processing is necessary for compliance with a legal obligation to which we are subject.

5. Sharing Your Information

We may share your information with third parties in the following situations:

  • Service Providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work. These include:
    • Supabase: Our database and user authentication provider.
    • Stripe: Our payment processing and subscription management provider.
    • Fireworks.ai: Our AI model provider for processing knowledge data and powering chatbots.
    • Vercel: Our frontend application hosting provider.
    • Railway: Our backend service hosting provider for processing data sources and other operations.
  • Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or a government agency).
  • To Protect Rights: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person, and illegal activities, or as evidence in litigation in which we are involved.

6. Cookie Policy

Cookies are small data files placed on your device that uniquely identify your browser and device. We use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out below.

Types of Cookies We Use:

  • Strictly Necessary Cookies: These cookies are essential for the proper functioning of our website and cannot be disabled in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in, or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work.
  • Analytics Cookies: These cookies help us to understand how you interact with our website, by collecting and reporting information anonymously. This helps us to improve the performance of our site. We use `vanilla-cookieconsent` to manage your preferences for these cookies.

Your Choices Regarding Cookies:

You have the right to decide whether to accept or reject cookies. You can exercise your cookie preferences by clicking on the "Manage cookie preferences" link in our cookie banner or footer.

Please note that if you choose to reject cookies, you may still use our website, though your access to some functionality and areas of our website may be restricted.

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

8. Your Data Protection Rights (GDPR)

If you are a resident of the European Economic Area (EEA) or the UK, you have certain data protection rights. We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

  • The right to access: You have the right to request copies of your personal data.
  • The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
  • The right to erasure ("Right to be Forgotten"): You have the right to request that we erase your personal data, under certain conditions.
  • The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
  • The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
  • The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
  • The right to withdraw consent: You also have the right to withdraw your consent at any time where BubblaV relied on your consent to process your personal information.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below. We will respond to your request within 30 days.

9. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

10. International Data Transfers

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside the United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to the United States and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us through our website's contact form.