FeatureTeam Collaboration
Team Inbox
Several teammates share one Conversations page without stepping on each other. Assign conversations by hand or round-robin, leave internal notes with @mentions, insert saved replies with /, tag conversations, and set office hours so visitors know when you are away.
What you get
- An owner for every conversation
- Round-robin assignment
- Internal notes with @mentions
- Saved replies
- Tags and tag filters
- Office hours and away state
Works with
What Team Inbox does
An owner for every conversation
Assign each conversation to a teammate and filter the list by All, Mine, or Unassigned. Joining a conversation, or sending the first reply on an unassigned ticket, assigns it to you.Round-robin assignment
Turn it on and each new handoff goes to the next online teammate. Teammates set to Away get no new chats.Internal notes with @mentions
Leave a private note inside the conversation and @mention a colleague. Customers never see notes, and AI Copilot reads them for context.Saved replies
Type / to insert a saved answer. Variables such as the visitor's first name fill in for you, and you edit the reply before you send.Tags and tag filters
Label conversations, for example refund or vip, and filter the inbox by tag. Zapier and n8n can add tags too.Office hours and away state
Outside your hours, the widget tells visitors your team is away, and the chatbot promises a reply by email when they ask for a person.
How it works
From setup to a resolved conversation.
- 01
Invite your team
Add teammates under Settings → Members. Everyone works from the same Conversations page, on every channel. - 02
Route each conversation
Assign conversations by hand, or let round-robin hand new handoffs to the next online teammate. The assignee is notified by bell, push, the mobile app, or email. - 03
Work it together
Leave internal notes, @mention a colleague, insert saved replies, and tag the conversation. Teammates see each change live.
Related features
Team Inbox works best together with these.
- Unified InboxEvery customer channel (web, WhatsApp, Messenger, Instagram, Slack, Discord, Email, Telegram, plus HubSpot & Zendesk tickets) in one shared inbox.
- Live ChatReal-time live chat with smart AI-to-human handoff: your team picks up conversations with the full picture already in front of them.
- AI CopilotAn AI assistant for your support team: draft replies in one click, look up customers in your connected tools, and make knowledge or settings changes that wait for your approval.
Team Inbox FAQ
How BubblaV team inbox works.
Which plan includes Team Inbox?
Which plan includes Team Inbox?
Team Inbox is part of live support on the Pro plan and higher. Invite teammates under Settings → Members.
Can customers see internal notes?
Can customers see internal notes?
No. Notes are never sent to the visitor, the customer's platform, or email. AI Copilot can read notes for context and is instructed never to quote them in a draft for the customer. Review each draft before you send it.
What happens when nobody on the team is online?
What happens when nobody on the team is online?
Round-robin only assigns to online teammates. If nobody is available, the conversation stays unassigned. With office hours on, the widget shows that your team is away, and after-hours handoffs tell the visitor you will reply by email.
Does Team Inbox work in the mobile app?
Does Team Inbox work in the mobile app?
Yes. In the BubblaV mobile app you can assign conversations, add internal notes and tags, and insert saved replies.
Try Team Inbox for free
Deploy an AI chatbot trained on your site. No credit card.