See it in action
Pick up any conversation with the full thread already in front of you.
Oslo sofa, fabric options
Actually I'd rather talk to a person…
Refund for order #4821
Any update on my refund? It’s been 5 days.
2Shipping to Japan
Thanks! That worked 🙏
Bulk pricing
Do you offer discounts for 10+ units?
3Return label
Perfect, I’ll send it back tomorrow.
Maria García
WhatsApp10:24
10:24
10:26
10:27
The linen is our most breathable option and softens beautifully over time, perfect for a Madrid climate. Would you like a free fabric swatch mailed to you? 🧵
Recent conversations
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#4821 · Oslo Sofa
Shopify · $1,299
A realtime inbox with full conversation history, visitor insights, and AI-drafted replies your agents send in one click.
Realtime support
What Live Chat does
When a conversation needs a person, your team picks it up in real time with full context, AI-drafted replies, and the whole thread already in view.
Real-time messaging
Streaming chat in real-time: new messages, presence, unread counts, and resolution events push instantly to your dashboard.
AI-to-human handoff
Intent-matched handoff scenarios (define your own triggers) move a conversation from the AI Agent to a live agent, automatically.
AI Copilot for agents
One-click "Draft reply" generates a ready-to-send answer grounded in your knowledge base, in the visitor's detected language.
Assign, pin, archive, resolve
Route conversations to teammates, pin important threads, archive or resolve them, and track per-platform unread counts.
Visitor context inline
See visitor profile, orders (Shopify), subscriptions (Stripe/Polar), and CRM activity (HubSpot/Attio) right beside the conversation.
Translate
Translate visitor messages and draft replies in the visitor's language without leaving the chat panel.
How it works
From setup to a resolved conversation.
AI handles the opening
The AI Agent answers instantly and captures the visitor's intent, name, and email.
Seamless escalation
When a scenario matches, the conversation lands in your live-support inbox with the full transcript attached.
Your team resolves it
Agents draft replies with Copilot, see visitor context, and resolve, or hand back to the AI Agent.
Live Chat FAQ
How BubblaV live chat works.
How does the handoff from AI to human work?
How does the handoff from AI to human work?
You configure handoff scenarios (by intent). When the AI Agent detects a match, it stops using search tools and routes the conversation to your live-support inbox. Your agent opens it with the entire thread and visitor context already attached.
Can agents draft replies with AI?
Can agents draft replies with AI?
Yes. The "Draft reply" button generates an answer grounded in your knowledge base and matched to the visitor's detected language. Agents can also chat with the Copilot side panel for harder questions.
Is live chat real-time?
Is live chat real-time?
Yes. Messaging streams in real-time, so new messages, agent presence, unread counts, and resolution events appear instantly with no polling.