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FeatureLive Support

Live Chat

Route conversations to your live-support inbox in real time. Agents reply with AI-drafted answers and full visitor context.

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What you get

  • Real-time messaging
  • AI-to-human handoff
  • AI Copilot for agents
  • Assign, pin, archive, resolve
  • Visitor context inline
  • Translate

Works with

See it in action

Pick up any conversation with the full thread already in front of you.

BubblaV·bubblav.com
M

Maria García

WhatsApp
Online now
Maria García
Hi, is the Oslo sofa back in stock?

10:24

BubblaVAdd Q&A
Hi Maria! Yes, it's back in stock and ships in 1–2 business days. Want me to check delivery to your address in Madrid?

10:24

Maria García
Actually, I'd rather talk to a person. I have a few questions about the fabric.

10:26

S
Sarah joined the conversation
Sarah · Agent
Hi Maria, I'm Sarah and I'll help you personally! The Oslo comes in three fabrics: linen, bouclé, and velvet. Which feel are you after?

10:27

The linen is our most breathable option and softens beautifully over time, perfect for a Madrid climate. Would you like a free fabric swatch mailed to you? 🧵

Hand over to AI

A realtime inbox with full conversation history, visitor insights, and AI-drafted replies your agents send in one click.

Realtime support

What Live Chat does

When a conversation needs a person, your team picks it up in real time with full context, AI-drafted replies, and the whole thread already in view.

Sarah is online · typing…
Hi, is the lounge chair still in stock?
Yes, 3 left in walnut! Want me to hold one?

Real-time messaging

Streaming chat in real-time: new messages, presence, unread counts, and resolution events push instantly to your dashboard.

This needs a human. Connecting you to the team.
Sarah took over
Hi! I can apply your loyalty discount now.

AI-to-human handoff

Intent-matched handoff flows (define your own triggers) move a conversation from the AI Agent to a live agent, automatically.

You can return it within 30 days. I’ll email you a prepaid label now.
Grounded · 2 sources · Spanish

AI Copilot for agents

One-click "Draft reply" generates a ready-to-send answer grounded in your knowledge base, in the language the visitor used.

M
Maria L.
Where is my order #1042?
2
S
Sarah

Assign, pin, archive, resolve

Route conversations to teammates, pin important threads, archive or resolve them, and track per-platform unread counts.

M
Maria López
maria@example.com
Shopify
Order #1042$89.00

Visitor context inline

See visitor profile, orders (Shopify), subscriptions (Stripe/Polar), and CRM activity (HubSpot/Attio) right beside the conversation.

¿Tienen envío a México?
Translated from Spanish
¡Sí! Enviamos a México en 3–5 días.

Translate

Translate visitor messages and draft replies in the visitor's language without leaving the chat panel.

BubblaV mobile apps

Answer live chats from anywhere.

Get push notifications for new conversations and messages. Open the thread and reply on the go, with the conversation history in view. The support inbox needs Pro.

  • Push notifications for new conversations and messages.

  • On Pro, reply with the same open / waiting / archived inbox as your desktop.

  • Copilot drafts and translation travel with you — one tap to a grounded, translated reply.

Get BubblaV on Google PlayDownload BubblaV on the App Store
BubblaV mobile app — composing a live reply with built-in translation

How it works

From setup to a resolved conversation.

  1. 01

    AI handles the opening

    The AI Agent answers first and captures the visitor's intent, name, and email.
  2. 02

    Seamless escalation

    When a scenario matches, the conversation lands in your live-support inbox with the full transcript attached.
  3. 03

    Your team resolves it

    Agents draft replies with Copilot, see visitor context, and resolve, or hand back to the AI Agent.

Related features

Live Chat works best together with these.

Live Chat FAQ

How BubblaV live chat works.

How does the handoff from AI to human work?

You configure handoff flows (by intent). When the AI Agent detects a match, it stops using search tools and routes the conversation to your live-support inbox. Your agent opens it with the entire thread and visitor context already attached.

Can agents draft replies with AI?

Yes. The "Draft reply" button generates an answer grounded in your knowledge base and written in the language the visitor used. Agents can also chat with the Copilot side panel for harder questions.

Is live chat real-time?

Yes. Messaging streams in real-time, so new messages, agent presence, unread counts, and resolution events appear instantly with no polling.

Try Live Chat for free

Deploy an AI chatbot trained on your site. No credit card.

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