See it in action
Click Draft reply and Copilot writes a grounded, language-matched answer.
Oslo sofa, fabric options
Actually I'd rather talk to a person…
Refund for order #4821
Any update on my refund? It’s been 5 days.
2Shipping to Japan
Thanks! That worked 🙏
Bulk pricing
Do you offer discounts for 10+ units?
3Return label
Perfect, I’ll send it back tomorrow.
Maria García
WhatsApp10:24
¡Hola! Sí, enviamos el sofá Oslo a toda España. La entrega estándar tarda de 3 a 5 días hábiles y te compartiré el número de seguimiento en cuanto esté disponible.
¡Hola! Sí, enviamos el sofá Oslo a toda España. La entrega estándar tarda de 3 a 5 días hábiles y te compartiré el número de seguimiento en cuanto esté disponible.
Copilot drafts a grounded reply in the visitor’s language. Click “Add to chat” to drop it into the composer, review it, and send, right beside the conversation.
Agent assist
Your agent leads the conversation. Copilot backs every reply.
Copilot sits beside your agents in the live-support workspace, drafting grounded replies, polishing and translating their words, surfacing customer context, and answering their questions from your knowledge base.
Yes! We ship to Canada. Standard delivery is 3–5 business days.
Draft replies in one click
Click “Draft a reply with Copilot” for a ready-to-send answer grounded in your knowledge base and matched to the visitor’s detected language. Review, edit, send.
yeah we can do that no problem
Absolutely, we'd be happy to help with that! Could you share the order number?
Polish what you write
Type a quick reply, then hit “AI Suggestion” in the toolbar. Copilot refines your wording to be clearer and more professional in one click.
Your order ships tomorrow morning.
Tu pedido se enviará mañana por la mañana.
Reply in their language
Tap “Translate to visitor’s language” and Copilot converts your draft into the language the visitor is writing in, including regional variants.
Ask Copilot anything
For the tricky questions, chat with Copilot. It answers from your knowledge base, past conversations, and connected tools, citing its sources. New hires ramp up on real chats, not training docs.
• Asked about the Oslo sofa in charcoal fabric.
• Requested a free fabric swatch before deciding.
• Comparing charcoal vs. slate, leans charcoal.
Summarize the conversation
Handing a chat to a teammate? Ask Copilot to summarize the thread, covering products discussed, preferences shared, and decisions made, so the next agent picks up where you left off.
Maria García
Online now · Spain 🇪🇸
Customer context, at a glance
The Details tab sits beside the chat with contact info, recent orders, past conversations, and browsing activity. Your agent sees the full picture before they type.
What AI Copilot does
One-click draft reply
Generate a ready-to-send reply grounded in your knowledge base and matched to the visitor's detected language. Agents review and send.
In-chat Copilot
A side panel where agents ask follow-ups and get answers from your knowledge base, conversation history, and connected tools.
Language matching
Drafts are written in the visitor's detected language, including regional variants, so replies land naturally.
Reads visitor attachments
Copilot reads the text and images visitors attach (PDFs, docs, screenshots) and folds that context into the reply.
Grounded with sources
Answers cite the knowledge-base sources they came from, so agents can trust and verify before sending.
Optional web search
YOLO mode gives Copilot live web search and general knowledge for questions beyond your knowledge base.
How it works
From setup to a resolved conversation.
Open a conversation
A visitor message arrives in the inbox. Copilot has the full thread and any attachments.
Draft with one click
Click "Draft reply" to generate a grounded, language-matched answer you can edit and send.
Ask the side panel
For tricky cases, chat with Copilot to pull answers and sources from your knowledge base.
AI Copilot FAQ
How BubblaV ai copilot works.
How is Copilot different from the AI Agent?
How is Copilot different from the AI Agent?
The AI Agent talks to your customers directly. Copilot is your human agents' assistant: it drafts replies, reads attachments, and answers their questions behind the scenes, grounded in the same knowledge base.
Can Copilot read files visitors send?
Can Copilot read files visitors send?
Yes. Copilot extracts text from attachments (PDF, Word, text) and describes images with vision, then includes that context when drafting a reply.
Does it reply in the customer's language?
Does it reply in the customer's language?
Yes. Drafts are generated in the visitor's detected language, including regional variants, so agents don't have to translate manually.