FeatureAutomation
Flows
Design the customer journey your way: greet visitors at the right moment, qualify leads, collect details, sync your CRM, and hand off to your team — all on a visual canvas, no code required.
What you get
- Visual canvas builder
- Reacts to what visitors want
- Opens the conversation first
- Qualifies & captures leads
- Connects your whole stack
- Hands off to humans seamlessly
Works with
See it in action
Compose scenarios on a visual canvas — no code.
Compose triggers, conditions, and actions on a visual canvas.
Automation
What Flows does
Design multi-step customer journeys on a visual canvas — qualify leads, collect details, and hand off to your team, without writing code.
Visual canvas builder
Map out the customer journey by dragging and connecting steps — no code, no developers. Describe what you want to the BubblaV assistant and it drafts the flow for you.
Reacts to what visitors want
Start a journey the moment a visitor shows buying intent — "wants a quote", "needs a demo" — understood from their message in plain language, not keywords.
Opens the conversation first
Reach out when a visitor lingers on pricing, is about to leave, or (on Shopify) fills their cart — with an opener you wrote, or one the AI writes from your instructions.
Qualifies & captures leads
Ask the right questions in chat or drop in a form — every answer is captured and saved as a structured lead, ready for your CRM.
Connects your whole stack
Push leads to your CRM, send follow-up emails, and ping your team the moment a hot lead comes in — wired into the tools you already use.
Hands off to humans seamlessly
Route high-value conversations to your team with the full context attached — or let the AI wrap up with an answer built from everything it learned.
How it works
From setup to a resolved conversation.
- 01
Pick a starting point
Choose what kicks off the journey — a visitor asking for something, time spent on a page, a form submission, or an event from your own systems. - 02
Map the journey
Connect steps on the canvas — or describe the scenario to the BubblaV assistant and let it draft the flow for you. - 03
Test & go live
Rehearse the whole journey in the built-in test panel, review every step in the run history, then switch it on — drafts never run.
Related features
Flows works best together with these.
- AI ChatbotAn AI chatbot trained on your website that answers customers around the clock. It searches your products, uses the tools you connect, captures leads, and hands off to your team when a person is needed.
- AI FormsCollect structured data (leads, bookings, quotes) conversationally in chat, right when the visitor wants to hear from you.
- Live ChatReal-time live chat with smart AI-to-human handoff: your team picks up conversations with the full picture already in front of them.
- Answer TestsKnow your chatbot still answers right after every change
Flows FAQ
How BubblaV flows works.
What happened to Smart Triggers, Forms, and handoff scenarios?
What happened to Smart Triggers, Forms, and handoff scenarios?
They moved into Flows. Proactive openers — time on page, exit intent, cart thresholds, and greetings for new or returning visitors — plus in-chat forms and human handoffs are now steps on the same canvas, so the whole customer journey lives in one place instead of three separate settings pages.
Which plan do I need for Flows?
Which plan do I need for Flows?
Flows require a Pro plan or higher. There is no limit on the number of flows per website, and messages a flow sends don't consume your monthly message quota.
What does the visitor see?
What does the visitor see?
A smooth, natural conversation. Questions, forms, and follow-ups arrive as normal chat messages — and visitors can always say "cancel" or "stop" to go back to the regular AI.
Try Flows for free
Deploy an AI chatbot trained on your site. No credit card.