FeatureQuality
Conversation QA
BubblaV reviews each AI conversation once it goes quiet. It records the outcome, the visitor's sentiment, the topic, and any risk flags, and it gives every handoff a reason. You see the results in Reports and filter your inbox by them. Included on Pro and higher plans.
What you get
- An outcome for every conversation
- Sentiment trend
- Risk flags
- A reason for every handoff
- Stayed Resolved (7 days)
- Topics and inbox filters
What Conversation QA does
An outcome for every conversation
Each conversation is marked Resolved, Partly resolved, Not resolved, Handed off, or Abandoned, with a one-sentence summary of what happened.Sentiment trend
See how visitors felt by the end of each chat, and watch the positive, neutral, and negative mix change over time.Risk flags
Conversations are flagged for an angry visitor, a legal threat, churn intent, or hallucination risk (the bot states facts no source backs). Open any flagged chat from Reports.A reason for every handoff
See why chats reached a human: the visitor asked, knowledge was missing, a tool failed, a policy applied, a flow requested it, or the message quota ran out.Stayed Resolved (7 days)
The share of AI-resolved conversations where the same visitor did not start a new conversation about the same topic within 7 days.Topics and inbox filters
Conversations are grouped into topics per website, with a resolution rate for each. Filter your inbox by outcome, sentiment, topic, or flag.
How it works
From setup to a resolved conversation.
- 01
A conversation goes quiet
BubblaV waits until it ends: 30 minutes on web chat, 12 hours on chat apps, 48 hours on email and forms. - 02
BubblaV reviews it once
It records the outcome, sentiment, topic, summary, and flags, and gives any handoff a reason. Chats without a chatbot reply are skipped. - 03
You act on the results
Check Reports, review flagged conversations, filter the inbox, and close the gaps the chatbot could not answer.
Related features
Conversation QA works best together with these.
- Analytics & InsightsSee exactly how your AI is performing: resolution rate, response time, cost savings, leads, and the questions you're missing.
- Self-LearningYour chatbot learns new answers from every real conversation
- Unified InboxEvery customer channel (web, WhatsApp, Messenger, Instagram, Slack, Discord, Email, Telegram, plus HubSpot & Zendesk tickets) in one shared inbox.
Conversation QA FAQ
How BubblaV conversation QA works.
Does Conversation QA use my message quota?
Does Conversation QA use my message quota?
No. Reviews are included on Pro and higher plans and never count toward your monthly message quota.
Which conversations are reviewed?
Which conversations are reviewed?
AI conversations on Pro and higher plans, once after they go quiet. Conversations without a chatbot reply are skipped. When you upgrade, conversations started in the last 30 days are reviewed too.
What does Stayed Resolved mean?
What does Stayed Resolved mean?
It is the share of AI-resolved conversations where the same visitor did not start a new conversation about the same topic within 7 days. A follow-up inside the same conversation does not count. BubblaV checks each conversation 10 days after it ends.
What happens to questions the chatbot could not answer?
What happens to questions the chatbot could not answer?
They appear in Content Gaps with the reason "Not resolved". When a human agent answered, Self-Learning drafts a Q&A from that answer for you to review.
Try Conversation QA for free
Deploy an AI chatbot trained on your site. No credit card.