See it in action
Resolution rate, response time, cost savings: all of it, at a glance.
Resolution rate, response time, cost savings, geography, and busiest hours at a glance.
Reports & insights
What Analytics & Insights does
Every conversation becomes a measurable outcome: resolution rate, response time, cost saved, and the questions you still can’t answer.
AI resolution rate
Track containment and resolution rates and agent transfer rate to see how much the AI handles on its own.
Response time & depth
Monitor average response time and conversation depth, with period-over-period comparison.
Estimated cost savings
See the estimated support cost your AI deflected, alongside total leads captured.
Geography & links
Top countries, most-visited links, and busiest hours help you understand who you're serving and when.
Content gaps & top questions
Surfaces the most-asked questions and the ones the AI couldn't answer: your content roadmap.
Queryable via MCP
Pull any report, visitor insights, or hourly activity into Claude, Cursor, or ChatGPT through the MCP server.
How it works
From setup to a resolved conversation.
Conversations happen
Every chat, AI or human, on any channel, is logged with metadata and confidence scores.
Reports update
Your dashboard surfaces resolution rate, response time, cost savings, leads, and traffic patterns.
Improve from gaps
Content-gap and top-question reports show exactly where to add knowledge next.
Analytics & Insights FAQ
How BubblaV analytics & insights works.
What metrics does BubblaV report?
What metrics does BubblaV report?
AI resolution/containment rate, agent transfer rate, average response time, conversation depth, estimated cost savings, total leads, top countries, most-visited links, busiest hours, and message ratings, all with period-over-period comparison.
Can I see what the AI can't answer?
Can I see what the AI can't answer?
Yes. Content-gap reports surface low-confidence and thumbs-down questions, and top-question reports show what visitors ask most: your roadmap for what to add to the knowledge base next.
Can I pull analytics into my AI tools?
Can I pull analytics into my AI tools?
Yes. The MCP server exposes reports, visitor insights, hourly activity, and most-asked questions, so you can query them from Claude, Cursor, or ChatGPT.
"The analytics show which questions the assistant couldn't answer. We turn those gaps into docs instead of guessing what to write next."