Zalo Chats Get Answered Without You
The bot handles common questions from your knowledge base so you stop losing customers to slow replies.
Answers From Your Website
Customers chat with your Zalo Official Account or bot. It replies using your website content, help center, and docs.
Replies When You're Closed
Customers message at 11pm. The bot answers. Your team sees the conversation in the morning.
Instant Replies
Customers get answers in seconds with sources cited from your knowledge base.
Human Takeover
When a conversation needs a real person, your support agents jump in from the Live Support dashboard.
Your Content, Not Guesses
The bot answers from your actual website and help center. No made-up information.
Any Language
Vietnamese, English, or any language your customers write in — the bot detects it and replies the same way.
Running in 3 Steps
Copy your OA credentials, paste them in, and the bot starts replying.
Get Your Zalo Credentials
Use your Official Account credentials from the Zalo developer console, or create a bot in the Zalo app with Bot Creator and copy its token.
Paste & Connect
Add the credentials or bot token in the BubblaV dashboard. Bot tokens register the webhook automatically; for Official Accounts you paste one webhook URL into the Zalo console.
Bot Starts Replying
Incoming chats get answered from your website content. Step in from Live Support anytime.
Why Businesses Add BubblaV to Zalo
Simple, Transparent Pricing
The Zalo integration is available on all plans.
Free
- 1 website
- Max 50 pages
- 100 messages/month
- Built-in integrations
- Answerable Questions
- Most Asked Questions
- Custom tools
- Human handoff
Pro
- Everything in Free
- 5 websites
- Max 5,000 pages per website
- 5,000 messages/month
- Advanced data sources and reports
- Live Chat/Live Support
- Human handoff scenarios
- Zendesk, HubSpot, Attio
- Custom branding
- 3 team member seats
- Weekly data sync
Custom
- All Pro features
- Unlimited websites
- Custom page limits
- Custom message limits
- Custom retention period
- Unlimited team seats
- Real-time data sync
- Dedicated account manager
- Custom integrations
- SLA & priority support
Zalo Integration FAQ
Common questions about adding the BubblaV AI bot to your Zalo Official Account.
How does the Zalo bot work?
How does the Zalo bot work?
When a customer sends a chat message to your Zalo Official Account or bot, our AI analyzes the question and responds using your website's knowledge base. If the customer needs human help, you can take over the conversation from the Live Support dashboard.
Do I need a developer to set it up?
Do I need a developer to set it up?
No. Copy your OA ID, OA access token, and OA secret key from the Zalo developer console, paste them into the BubblaV dashboard, then paste the webhook URL we give you into the Zalo OA console. No code or OAuth required.
Does the bot reply in group chats?
Does the bot reply in group chats?
No. The Official Account chat is 1:1 between the customer and your business — the bot answers those direct chats. There are no group conversations on the OA channel.
What happens when the AI can't answer?
What happens when the AI can't answer?
If the AI is unsure or the customer needs complex help, the conversation can be escalated to a human agent. You'll see all conversations in the Live Support dashboard and can jump in anytime.
Which Zalo account types are supported?
Which Zalo account types are supported?
Official Accounts and bots created with Zalo Bot Creator (bot token). Personal Zalo accounts are not supported — automating a personal account violates Zalo's terms and risks account bans.
Is there a messaging window like other platforms?
Is there a messaging window like other platforms?
Zalo Official Accounts reply within a chat session window that opens when the customer messages you. In practice this covers normal support conversations — the customer writes first, the bot replies.
What languages does the bot support?
What languages does the bot support?
The AI supports 100+ languages, including Vietnamese, and automatically detects the language being used to respond appropriately.