IntegrationPayments integration
AI customer support for Walley orders
Help customers check order status, refunds and invoice payments without leaving your chat. Connect with a Walley Merchant Hub API key (Client ID and Secret).
BubblaV + Walley
Order and payment answers, right in the chat
Connect your Walley API key so customers can check their order without contacting your team.
API-key setup
Connect from your BubblaV dashboard with a Walley Merchant Hub API key: a Client ID and a Secret. No marketplace app is needed.Order status
Look up an order by order number and the customer's email: whether it has shipped and been charged, refunded or expired, plus the payment method and each item's state.Invoice payments
Show Walley invoice payment status (not paid, partly paid or paid) and the due date.Refund status
Answer "was my refund done" with the refunded items and the refunded amount for the order.Order history
When a customer does not know the order number, list their latest Walley orders by the email address used at checkout.Read-only and privacy-minded
The tools only read data. The chatbot cannot refund or capture payments, and personal ID numbers and addresses are never shown in the chat.
Connect and test in minutes
Follow these five steps to connect your key and test order answers.
- 01
Choose your BubblaV website
Create or select the BubblaV website for your online store. You need edit access to that website. - 02
Create a Walley API key
In Walley Merchant Hub, open Manage Organization → API keys → Create new → Api key, then copy the Client ID and the Secret. The secret is shown only once. - 03
Connect in the dashboard
In Dashboard → Integrations → Walley, click Connect, paste the Client ID and Secret, and tick the test box only if the key comes from the test Merchant Hub. - 04
BubblaV adds the tools
BubblaV validates the key with a live call and adds the two Walley tools to your chatbot. - 05
Test with a real order
Ask the chatbot about an order with its order number and email, then ask for order history with just an email.
Fewer "where is my order" emails
- Let customers check order status themselves in chat
- Answer refund questions with the refunded items and amount
- Show Walley invoice payment status and due date
- Find an order from the checkout email when the order number is missing
- Verify every lookup with the customer's email address
- Read-only: no refunds or captures are made from chat
- Test everything with a test environment key before going live
- Available on every BubblaV plan, including Free
Simple, transparent pricing
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Walley integration FAQ
What to know before connecting Walley to BubblaV.
How do I connect Walley?
How do I connect Walley?
In Walley Merchant Hub, open Manage Organization → API keys → Create new → Api key and copy the Client ID and Secret. Then open Dashboard → your website → Integrations → Walley, click Connect, paste both values and submit. BubblaV validates the key and adds the two Walley tools. See the setup guide for the full steps.
What data can the chatbot see?
What data can the chatbot see?
The two tools read Walley data only. One looks up an order by order number and email: status, payment method, items, refunded amount and invoice payment status. The other lists a customer's latest orders by email. Personal ID numbers, names and addresses are never shown in the chat.
Why does the chatbot ask for an email address?
Why does the chatbot ask for an email address?
The email address verifies that the person asking is the customer who placed the order. The order number alone is not enough, so a visitor cannot look up other people's orders.
What is the difference between test and production keys?
What is the difference between test and production keys?
Test keys come from the test Merchant Hub (merchanthub.aks.uat.walleydev.com) and only see test orders. Production keys come from merchanthub.walleypay.com and see live orders. Tick the test box when you connect with a test key, or the key will be rejected.
Why does the chatbot say the order is not found?
Why does the chatbot say the order is not found?
The order number and the email must both match the order. A very new order can take a minute to sync, so try again shortly. Also check that the key matches the right environment, test or production.
Can the chatbot refund an order?
Can the chatbot refund an order?
No. The Walley tools are read-only. The chatbot can tell a customer whether a refund has been made, but it never refunds, captures or cancels anything.
How do I replace an expired key?
How do I replace an expired key?
Create a new API key in Merchant Hub. Then use the Walley card in Dashboard → Integrations, click Disconnect, and connect again with the new Client ID and Secret. The same steps switch between test and production.
Bring Walley answers into your chat
Connect your Walley key, then let customers check orders, refunds and invoices while they talk to you.