Customer Texts Get Answered Without You
The bot handles common questions from your knowledge base so no text sits unanswered until morning.
Answers From Your Website
Customers text your Vonage number. It replies using your website content, help center, and docs.
Replies When You're Closed
Customers text at 11pm. The bot answers. Your team sees the conversation in the morning.
Instant Replies
Customers get answers in seconds with sources cited from your knowledge base.
Human Takeover
When a conversation needs a real person, your support agents jump in from the Live Support dashboard.
Your Number, Your Account
Bring your own Vonage account. You keep your number, your pricing, and your other Vonage apps.
Any Language
Customers write in their language. The bot detects it and replies in the same one.
Running in 3 Steps
Copy three values from Vonage, pick a number, and the bot starts replying.
Copy Your Credentials
In the Vonage dashboard under Settings, copy your API key, API secret, and signature secret.
Pick a Number
Add the credentials in the BubblaV dashboard, then choose an SMS-capable sending number. We create the Vonage application and link the number automatically.
Bot Starts Replying
Incoming texts get answered from your website content. Step in from Live Support anytime.
Why Businesses Add BubblaV to SMS
Simple, Transparent Pricing
The SMS integration is available on all plans, including Free.
Free
- 1 website
- Max 50 pages
- 100 messages/month
- Built-in integrations
- Answerable Questions
- Most Asked Questions
- Custom tools
- Human handoff (on visitor request)
Pro
- Everything in Free
- 5 websites
- Max 5,000 pages per website
- 5,000 messages/month
- Advanced data sources and reports
- Live Chat/Live Support
- Flows: smart triggers, AI handoff, forms
- Zendesk, HubSpot, Attio
- Custom branding
- 3 team member seats
- Weekly data sync
Custom
- All Pro features
- Unlimited websites
- Custom page limits
- Custom message limits
- Custom retention period
- Unlimited team seats
- Real-time data sync
- Dedicated account manager
- Custom integrations
- SLA & priority support
SMS Integration FAQ
Common questions about adding the BubblaV AI bot to your Vonage SMS number.
How does the SMS bot work?
How does the SMS bot work?
When a customer texts your Vonage number, our AI analyzes the question and responds using your website's knowledge base. If the customer needs human help, you can take over the conversation from the Live Support dashboard.
Do I need a developer to set it up?
Do I need a developer to set it up?
No. Copy the API key, API secret, and signature secret from the Vonage dashboard, paste them into the BubblaV dashboard, and pick a sending number. We validate the credentials, create a Vonage application, and register a signed webhook automatically — no code required.
Does it work with a free Vonage trial?
Does it work with a free Vonage trial?
Partly. Vonage trial accounts can only send messages to phone numbers you have verified in your Vonage account, so AI replies work best after you upgrade your Vonage account. Inbound messages still land in your inbox for testing.
What about US numbers and carrier registration?
What about US numbers and carrier registration?
US numbers need 10DLC campaign registration in your own Vonage account before they can send to US phones. This is a carrier requirement and is done in the Vonage dashboard.
How do opt-outs work?
How do opt-outs work?
Senders who reply STOP are marked opted out and receive no further SMS until they text START. Vonage does not handle opt-outs for SMS, so BubblaV enforces it and shows the opt-out in the inbox so your agents always know.
Is there a message length limit?
Is there a message length limit?
Agent replies can be up to 10 SMS segments — the composer shows the character and segment count while you type. AI replies are kept short (at most 4 segments) to control your SMS costs.