Customer Texts Get Answered Without You
The bot handles common questions from your knowledge base so no text sits unanswered until morning.
Answers From Your Website
Customers text your Twilio number. It replies using your website content, help center, and docs.
Replies When You're Closed
Customers text at 11pm. The bot answers. Your team sees the conversation in the morning.
Instant Replies
Customers get answers in seconds with sources cited from your knowledge base.
Human Takeover
When a conversation needs a real person, your support agents jump in from the Live Support dashboard.
Your Numbers, Your Account
Bring your own Twilio account. You keep your numbers, your sender registration, and your pricing.
Any Language
Customers write in their language. The bot detects it and replies in the same one.
Running in 3 Steps
Copy two values from Twilio, pick a number, and the bot starts replying.
Copy Your Credentials
In the Twilio console, copy the Account SID and Auth Token from the Account Info panel.
Pick a Number or Service
Add the credentials in the BubblaV dashboard, then choose a phone number or a Messaging Service. We register the webhook automatically.
Bot Starts Replying
Incoming texts get answered from your website content. Step in from Live Support anytime.
Why Businesses Add BubblaV to SMS
Simple, Transparent Pricing
The SMS integration is available on all plans, including Free.
Free
- 1 website
- Max 50 pages
- 100 messages/month
- Built-in integrations
- Answerable Questions
- Most Asked Questions
- Custom tools
- Human handoff (on visitor request)
Pro
- Everything in Free
- 5 websites
- Max 5,000 pages per website
- 5,000 messages/month
- Advanced data sources and reports
- Live Chat/Live Support
- Flows: smart triggers, AI handoff, forms
- Zendesk, HubSpot, Attio
- Custom branding
- 3 team member seats
- Weekly data sync
Custom
- All Pro features
- Unlimited websites
- Custom page limits
- Custom message limits
- Custom retention period
- Unlimited team seats
- Real-time data sync
- Dedicated account manager
- Custom integrations
- SLA & priority support
SMS Integration FAQ
Common questions about adding the BubblaV AI bot to your Twilio SMS number.
How does the SMS bot work?
How does the SMS bot work?
When a customer texts your Twilio number, our AI analyzes the question and responds using your website's knowledge base. If the customer needs human help, you can take over the conversation from the Live Support dashboard.
Do I need a developer to set it up?
Do I need a developer to set it up?
No. Copy the Account SID and Auth Token from the Twilio console, paste them into the BubblaV dashboard, and pick a phone number or Messaging Service. We validate the credentials and register a signed webhook automatically — no code required.
Does it work with a free Twilio trial?
Does it work with a free Twilio trial?
Partly. Trial Twilio accounts can receive texts and run the webhook, but Twilio blocks custom outbound message text, so AI replies only work after you upgrade your Twilio account. Inbound messages still land in your inbox for testing.
What about US numbers and carrier registration?
What about US numbers and carrier registration?
US numbers need 10DLC or toll-free verification registered in your own Twilio account before they can send to US phones. This is a carrier requirement and is done in the Twilio console.
How do opt-outs work?
How do opt-outs work?
Senders who reply STOP are marked opted out and receive no further SMS until they text START. Opt-outs are shown in the inbox so your agents always know.
Is there a message length limit?
Is there a message length limit?
Agent replies are sent as a single SMS of up to 1600 characters — the composer shows the character and segment count while you type. AI replies are kept short (at most 4 segments) to control your SMS costs.