IntegrationShipping integration
AI customer support for PostNord shipments
Help customers track parcels and find nearby pickup points without leaving your chat. Connect with your PostNord Developer Portal API key — BubblaV does not install a widget or marketplace app through PostNord.
BubblaV + PostNord
Shipping answers, right in the chat
Connect your PostNord key so customers can get parcel answers without opening PostNord's own site.
API-key setup
Connect from your BubblaV dashboard with a PostNord Developer Portal API key. No marketplace app is needed, and BubblaV does not install a widget through PostNord.Parcel tracking
Track a parcel by its tracking ID: status, estimated delivery, pickup point, the last 5 tracking events, and a link to PostNord's own tracking page.Estimated delivery
Answer "when will my parcel arrive" with PostNord's own estimated time of arrival, in the customer's language.Service point lookup
Find the nearest PostNord pickup points by country plus postal code or city, with addresses, distance and opening hours.Nordic languages
Parcel status texts are available in English, Swedish, Norwegian, Danish and Finnish, so answers match what PostNord shows locally.Answers with human backup
Answer questions from your configured website knowledge and hand conversations over to your team when customers need human support.
Connect and test in minutes
Follow these five steps to connect your key and test parcel answers.
- 01
Choose your BubblaV website
Create or select the BubblaV website for your online store. You need edit access to that website. - 02
Get a PostNord API key
Create an application at developer.postnord.com and copy its API key. For testing you can use a sandbox key from atdeveloper.postnord.com. - 03
Connect in the dashboard
In Dashboard → Integrations → PostNord, click Connect, paste the key, and tick the sandbox box only if you use a test key. - 04
BubblaV adds the tools
BubblaV validates the key with a live call and adds the two PostNord tools to your chatbot. - 05
Test with real data
Ask the chatbot with a real tracking number, then with a postal code, to check tracking and pickup-point answers.
Fewer "where is my parcel" emails
- Let customers track parcels themselves in chat
- Point customers to their nearest pickup point with opening hours
- Answer with PostNord status texts in 5 languages
- Link out to PostNord's own tracking page for every event
- Keep receiver details out of the chat: a tracking ID is all a visitor needs
- Connect with an API key, without a marketplace app
- Test everything with a sandbox key before going live
- Available on every BubblaV plan, including Free
Simple, transparent pricing
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PostNord integration FAQ
What to know before connecting PostNord to BubblaV.
How do I connect PostNord?
How do I connect PostNord?
Create an application at developer.postnord.com and copy its API key. Open Dashboard → your website → Integrations → PostNord, click Connect, paste the key and submit. Tick "This is a sandbox (test) key" only for keys from atdeveloper.postnord.com. BubblaV validates the key and adds the two PostNord tools. Take a look at the setup guide for the full steps.
What can the PostNord tools access?
What can the PostNord tools access?
The two tools read PostNord data only. One tracks a parcel by tracking ID: status, estimated delivery, pickup point, recent events, and a link to PostNord's tracking page. The other finds the nearest service points by country plus postal code or city, with addresses, distance and opening hours. They cannot change shipments, and they never read your store's other data.
Do visitors need to give an email to track a parcel?
Do visitors need to give an email to track a parcel?
No. A PostNord tracking ID is all a visitor needs, the same as PostNord's own public tracking page. Receiver names and addresses are never shown in the chat.
What is the difference between a sandbox key and a production key?
What is the difference between a sandbox key and a production key?
A sandbox key comes from atdeveloper.postnord.com, works only against PostNord's test host, and returns test data. A production key comes from developer.postnord.com and returns live data. Tick the sandbox box when you connect, or the key will be rejected. To switch from sandbox to production, disconnect PostNord, then connect again with the production key.
Which countries can the service-point tool cover?
Which countries can the service-point tool cover?
The lookup works where PostNord offers service points, such as Sweden, Norway, Denmark and Finland. Use an ISO country code (for example SE, NO, DK or FI) together with a postal code or city. PostNord's own coverage decides which points are returned.
Why does PostNord say the shipment is not found?
Why does PostNord say the shipment is not found?
A newly created parcel can take time before it appears, so the number may be too new yet. Otherwise the number may carry a typo, or it may not be a PostNord tracking ID. Check the number the customer sent and try again.
How do I disconnect or replace the key?
How do I disconnect or replace the key?
Use the PostNord integration card in Dashboard → Integrations. To replace the key or switch between sandbox and production, click Disconnect, then connect again with the new key. Nothing is installed on your site through PostNord, so there is nothing to uninstall there.
Bring PostNord answers into your chat
Connect your PostNord key, then let customers track parcels and find pickup points while they talk to you.