IntegrationCustomer Support Integration
Bring Support Email into One Inbox
Connect the support mailbox you already use — Gmail, Outlook, Zoho, or your own domain. Emails land next to your chats, and Copilot drafts the replies. Your team checks them and sends.
BubblaV + Email (IMAP)
What can BubblaV do with your support email?
Support email lands in the same inbox as your chats. Copilot writes each reply from your own content and what it knows about the customer. Your team checks it and sends it from your own address.
Your team asks Copilot
Copilot writes the reply, you send it
- “Draft a reply to this email in the customer's language.”
- “Yes, we can swap the size. Turn that into a full reply.”
- “Has this customer emailed us before? What was it about?”
All Your Support Email in One Place
Stop checking a separate inbox. Email sits next to your chats and social messages, and replies stay in the same email thread.
Draft a Reply with AI Copilot
One click on any email and Copilot writes a reply based on your own content and what it knows about the customer. Your team checks, edits, and sends.One Unified Inbox
Support emails show up next to your live chat, WhatsApp, Messenger, and social messages. Sort everything in one place.Reply by Email
Answer from the dashboard and the reply is sent from your own mailbox, threaded under the customer’s original email.Works With Your Email Provider
Gmail, Outlook, Zoho, or your own hosting provider all work. You keep your current email address.Attachments Included
Screenshots, logs, invoices—inbound attachments are stored and shown with the conversation.Always in Sync
BubblaV checks for new mail every couple of minutes, so nothing waits in a separate inbox.Your Address, Your Brand
Replies come from your support address, not a no-reply bot. Customers see a familiar sender and a clean thread.
Running in 4 Steps
Connect your mailbox. Email joins your BubblaV inbox, and Copilot drafts a reply for every conversation.
- 01
Connect Your Mailbox
Enter your IMAP/SMTP host and credentials in the dashboard. BubblaV checks both logins before it saves the connection. - 02
Emails Land in One Inbox
New support emails show up in your BubblaV inbox, next to your chats and social messages. - 03
Draft with Copilot
Click "Draft reply with Copilot" and get a full reply based on your knowledge base and the customer's history. - 04
Review & Send by Email
Your agent tweaks the draft if needed and sends. It goes out from your mailbox, threaded under the original conversation.
Why Teams Connect Email to BubblaV
- Stop bouncing between Gmail, your helpdesk, and chat—everything lands in one inbox
- Reply by email without leaving BubblaV; replies thread correctly in the customer’s client
- Not sure how to answer? Copilot drafts the reply for you—review, tweak, and send
- New agents start from a draft built on your knowledge base instead of a blank page
- Works with your own domain and hosting provider, not just Gmail or Outlook
- Keep your existing support@ or info@ address—no migration, no new address
- Attachments are preserved with the conversation, never lost
- See at a glance which channel every message came from
Simple, transparent pricing
The Email (IMAP) integration is available on all plans. The unified inbox and Copilot drafts need Pro.
Free
Perfect for trying out AI chatbot features
Get Started Free$0$0 /moFree forever. No credit card.
Pro
Most popularAdvanced features for growing businesses
Start 14-Day Free Trial$39$39 /moBilled $468 yearly · or $49 monthly
Custom
Tailored solutions for enterprise needs
Contact SalesContact us
Volume pricing, SLA, and a dedicated account manager.
Email (IMAP) Integration FAQ
Common questions about bringing support email into BubblaV.
Does this work with my own hosting provider, not just Gmail?
Does this work with my own hosting provider, not just Gmail?
Yes. Email connects over standard IMAP and SMTP, so it works with Gmail, Outlook, Zoho, and your own domain on any hosting provider that supports IMAP. Enter your provider’s IMAP/SMTP host, port, and credentials.
Do I need a new email address?
Do I need a new email address?
No. You connect your existing support@, info@, or any mailbox. Replies are sent from that same address, so customers see a familiar sender and the conversation stays in one thread.
Why won’t my password work?
Why won’t my password work?
Most providers (Gmail, Zoho, Outlook) reject your account password for IMAP when two-factor auth is on — you need to generate an App Password in your provider’s security settings and use that instead. You also need to enable IMAP for the mailbox in your provider’s settings. If the connection still fails, the error message points to a likely cause, such as a wrong password, two-factor authentication, or a TLS problem.
How fast do new emails appear?
How fast do new emails appear?
BubblaV checks for new mail automatically every couple of minutes, so inbound emails show up in your unified inbox shortly after they arrive.
What about attachments?
What about attachments?
Inbound attachments are stored and shown with the conversation, so screenshots, logs, and documents stay with the thread.
Can AI draft the replies for me?
Can AI draft the replies for me?
Yes (on Pro). On any email conversation, click "Draft reply with Copilot" and BubblaV writes a complete draft based on your knowledge base and the customer's context. You review, tweak, and send — the email always goes out from your own address. See https://bubblav.com/ai-features/copilot
Stop Checking a Separate Inbox
Connect your mailbox and put support email next to your chats and messages. Copilot drafts the replies. Your team stays in charge.