VerifiedPricing checked Nov 6, 2026
BubblaVvs Shopify Inbox
Sell and support on every channel, not only in the Shopify store chat.
Starting price
BubblaV
Free · $49/mo Pro
Flat pricing. No per-resolution fees.
Shopify Inbox · Shopify Inbox
Free
Inbox agent needs the Basic, Grow, Advanced or Plus plan and new customer accounts
How they compare
Shopify's Inbox agent is free and answers in your online store chat: it finds products, adds them to the cart, applies discount codes and shows order status. BubblaV does the same in the store chat, and also answers on WhatsApp, Instagram, Messenger, SMS and email, hands chats to your team (also for guests), cancels orders and starts returns in chat.
| Dimension | Shopify Inbox | BubblaV |
|---|---|---|
| Best for | Shopify InboxShopify merchants who want an AI agent in the online store chat only. | BubblaVSmall & mid-sized businesses that want a chatbot deployed in minutes. |
| Starting price | Shopify InboxFree | BubblaVFree to start; $49/mo (Pro) — flat pricing, no per-resolution fees. |
| Pricing model | Shopify InboxFree. The Inbox agent needs the Basic, Grow, Advanced or Plus plan and new customer accounts. | BubblaVFlat pricing — Free and $49/mo Pro (Custom enterprise available). No usage metering. |
| AI knowledge | Shopify InboxThe Inbox agent finds products, adds them to the cart, applies discount codes and opens checkout in the online store chat, and shows order status and tracking to logged-in customers. It runs only in the online store chat widget and shows a "powered by AI from Shopify" notice. Guests who ask for a person are asked to sign in or email the store. | BubblaVCrawls your website + docs (RAG) and answers from your own content, 24/7. |
| Mobile apps | Shopify InboxManaged in the Shopify admin and the Shopify mobile app. | BubblaVFree Android and iOS apps on Google Play and the App Store — full inbox, live replies, Copilot drafts, translation, and push notifications, on every plan. Details: https://bubblav.com/mobile-apps |
| Setup | Shopify InboxVaries — see competitor docs. | BubblaV5 minutes, single snippet. No developer required. |
Shopify Help Center (Inbox agent), the Shopify App Store listing for Shopify Inbox, and BubblaV's head-to-head test on 2026-11-06. Last verified 2026-11-06. Pricing and features change — confirm current details on Shopify Inbox's site. BubblaV is independent and not affiliated with, sponsored by, or endorsed by Shopify Inbox; all product names and marks belong to their respective owners.
Shopify Inbox head-to-head test
10 shopper scenarios, 3 runs per assistant, in each assistant's online store chat widget on one test store. Each run starts as a new guest, except the order scenarios, where a test customer is logged in. Each cell reads successes out of 3 runs, then the median seconds until the reply was finished (checkout scenario: until the checkout page loaded).
| Scenario | Shopify Inbox | BubblaV |
|---|---|---|
| Find a product ("a warm wool scarf") | Shopify Inbox3/3 · 8 s | BubblaV3/3 · 4 s · exact match with variant chips (2 of 3 pre-fix runs also showed loosely related products) |
| Add a variant to the cart | Shopify Inbox3/3 · 8 s | BubblaV3/3 · 4 s |
| Change the quantity to 2 | Shopify Inbox3/3 · 6 s | BubblaV3/3 · 3 s |
| Show the cart and total | Shopify Inbox2/3 · 6 s | BubblaV3/3 · 3 s |
| Apply a discount code and go to checkout | Shopify Inbox2/3 · 27 s · code applied to the cart at once | BubblaV3/3 · 21 s · code applied to the cart at once (fixed during the day; earlier builds applied it at the checkout click) |
| Answer the return policy | Shopify Inbox3/3 · 9 s · included both policy articles | BubblaV3/3 · 4 s · included both policy articles (2 of 2 runs after the fix; earlier runs missed the second one) |
| Order status (logged in) | Shopify Inbox3/3 · 6 s · latest order, 1 card | BubblaV3/3 · 5 s · focused on the latest order plus the shipped one (listed all 7 orders before the fix) |
| Start a return (logged in) | Shopify Inbox3/3 · 6 s · "Returns aren't enabled for this store", then offered the team | BubblaV3/3 · 4 s · started the return in chat |
| Find a product in Swedish | Shopify Inbox3/3 · 9 s · product first | BubblaV3/3 · 6 s · product first with variant chips (searched in the catalog's language; earlier runs did not) |
| Talk to a person (guest) | Shopify Inbox0/3 · 3 s · sign-in sheet, then the store email | BubblaV3/3 · 3 s · handed to the team |
Test run on 2026-11-06 on the store bubblav.myshopify.com. Results change as both products change.
Shopify Inbox pricing
For reference — compare against BubblaV's Free + $49/mo Pro pricing.
Shopify Inbox
Free
Inbox agent needs the Basic, Grow, Advanced or Plus plan and new customer accounts
BubblaV
Free to start; $49/mo (Pro) — flat pricing, no per-resolution fees.
Shopify Inbox strengths
- Free and built by Shopify.
- Finds products, adds to cart and applies discount codes in the store chat.
- Native Shopify admin and mobile app.
Where Shopify Inbox falls short
- The AI answers only in the online store chat widget.
- Needs new customer accounts.
- Guests must sign in or email the store to reach a person.
- No order cancellations in chat.
- The "powered by AI from Shopify" notice can't be removed.
Why teams switch to BubblaV
The Shopify Inbox trade-offs above are exactly where BubblaV is built to win.
- 01
Sells on WhatsApp, Instagram, Messenger and SMS with checkout links, not only in the store chat.
- 02
Hands chats to your team, also for guests, and cancels orders and starts returns in chat, even when Shopify's self-serve returns are off.
- 03
AI-assisted revenue reporting and 30+ integrations, including Zendesk, HubSpot, Klaviyo and Zapier.
BubblaV vs Shopify Inbox FAQ
Common questions when choosing between BubblaV and Shopify Inbox.
Is BubblaV cheaper than Shopify Inbox?
Is BubblaV cheaper than Shopify Inbox?
BubblaV uses flat pricing — Free to start, $49/mo on Pro — with no usage fees, while Shopify Inbox free. The Inbox agent needs the Basic, Grow, Advanced or Plus plan and new customer accounts. BubblaV's cost is predictable (no per-resolution, per-conversation, or credit charges) and is typically lower at scale than metered competitors. Full plan details: Pricing page (https://bubblav.com/pricing)
How does BubblaV's AI compare to Shopify Inbox?
How does BubblaV's AI compare to Shopify Inbox?
Shopify Inbox: The Inbox agent finds products, adds them to the cart, applies discount codes and opens checkout in the online store chat, and shows order status and tracking to logged-in customers. It runs only in the online store chat widget and shows a "powered by AI from Shopify" notice. Guests who ask for a person are asked to sign in or email the store. BubblaV trains on your full website and documentation using retrieval-augmented generation (RAG), answers visitor questions 24/7, and hands off to a human when needed — with AI included in every plan and no usage metering.
Why switch from Shopify Inbox to BubblaV?
Why switch from Shopify Inbox to BubblaV?
Sells on WhatsApp, Instagram, Messenger and SMS with checkout links, not only in the store chat. Hands chats to your team, also for guests, and cancels orders and starts returns in chat, even when Shopify's self-serve returns are off. AI-assisted revenue reporting and 30+ integrations, including Zendesk, HubSpot, Klaviyo and Zapier.
Can I use BubblaV and Shopify Inbox together?
Can I use BubblaV and Shopify Inbox together?
Yes. Turn off one chat widget so shoppers see one chat button.
Try BubblaV — free, in 5 minutes
Deploy an AI chatbot trained on your site today. No credit card, no per-resolution fees.