IntegrationPayments integration
AI customer support for PayPal payments
Help customers check a PayPal payment, invoice or dispute without leaving your chat, and give them a PayPal payment link when they want to pay. Connect with a PayPal REST app Client ID and Secret.
BubblaV + PayPal
What can BubblaV do with PayPal?
Connect PayPal once. Customers check payments, invoices and disputes in the chat or get a payment link, and your team sees the same PayPal details while they reply.
Your visitors ask the AI chatbot
Payment answers in the chat
- “Did my PayPal payment 5TY05013RG002845M go through? My email is anna@example.com.”
- “Is invoice 0042 paid, and how much is still due?”
- “Is there an open dispute on my PayPal payment?”
- “Can I pay for the 49 EUR plan with PayPal?”
Your team asks Copilot
PayPal details while you reply
- “Check the status of PayPal payment 5TY05013RG002845M for anna@example.com.”
- “Is invoice 0042 for this customer paid yet?”
- “Does this payment have a dispute, and when is our response due?”
- “Draft a reply with the payment link from this customer's unpaid invoice.”
Payment answers and payment links, right in the chat
Connect your PayPal app so customers can check a payment or pay through PayPal without contacting your team.
Client ID and Secret setup
Connect from your BubblaV dashboard with the Client ID and Secret of a PayPal REST app, Live or Sandbox. Enable Transaction search, Invoicing and Customer disputes on the app.Payment status
Look up a payment by PayPal transaction ID and the payer's email: completed, pending, denied or reversed, plus the amount, the date and what it was for.Invoice status
Look up an invoice by invoice number and the recipient's email: paid, unpaid, partially paid, cancelled or refunded, the total, the amount due, the due date and the payment link if it is still unpaid.Dispute status
Check whether a PayPal dispute or claim exists for a payment, and its status, reason and the date a response is due.PayPal payment links
When a customer asks to pay with PayPal, the chatbot creates a PayPal invoice and shares its payment link in the chat. PayPal does not email the invoice.Verified lookups and privacy-minded
Every lookup needs the transaction ID or invoice number plus the matching email. Payer names, addresses, phone numbers and account IDs are never shown in the chat.
Connect and test
Follow these five steps to connect your PayPal app and test the answers.
- 01
Choose your BubblaV website
Create or select the BubblaV website for your store. You need edit access to that website. - 02
Create a PayPal REST app
In developer.paypal.com, open Apps & Credentials, choose the Live or Sandbox tab, and create or open a REST API app. Under Features, enable Transaction search, Invoicing and Customer disputes. Copy the Client ID and Secret. - 03
Connect in the dashboard
In Dashboard → Integrations → PayPal, click Connect, paste the Client ID and Secret, and tick the Sandbox box only if the credentials come from the Sandbox tab. - 04
BubblaV adds the tools
BubblaV validates the credentials and the app features with live calls, then adds the four PayPal tools to your chatbot. - 05
Test with a real payment
Ask the chatbot about a payment with its transaction ID and the payer's email, then ask for a payment link.
Fewer "did my payment go through" emails
- Let customers check a PayPal payment themselves in chat
- Show invoice status, amount due and due date
- Answer dispute questions with the status and response due date
- Give customers a PayPal payment link right in the conversation
- Verify every lookup with the customer's email address
- Payment links are capped at 3 unpaid links per email every 24 hours
- Test everything with Sandbox credentials before going live
- Available on every BubblaV plan, including Free
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PayPal integration FAQ
What to know before connecting PayPal to BubblaV.
How do I connect PayPal?
How do I connect PayPal?
In developer.paypal.com, open Apps & Credentials, choose Live or Sandbox, create or open a REST API app, enable Transaction search, Invoicing and Customer disputes under Features, and copy the Client ID and Secret. Then open Dashboard → your website → Integrations → PayPal, click Connect, paste both values and submit. See the setup guide for the full steps.
What data can the chatbot see?
What data can the chatbot see?
The four tools only look up one payment, invoice or dispute at a time, and only when the customer gives the transaction ID or invoice number plus the matching email. They return status, amount, dates and what the payment was for. Payer names, addresses, phone numbers and account IDs are never shown in the chat.
Why does the chatbot ask for an email address?
Why does the chatbot ask for an email address?
The email address verifies that the person asking is the payer or the invoice recipient. The transaction ID or invoice number alone is not enough, so a visitor cannot look up other people's payments.
How do PayPal payment links work?
How do PayPal payment links work?
When a customer explicitly asks to pay with PayPal, the chatbot creates a PayPal invoice for the confirmed amount and shares its payment link in the chat. PayPal does not email the invoice. Each invoice is tagged with the reference "BubblaV chat", and an email can have at most 3 unpaid links per 24 hours. Check that the invoice is paid before you fulfil an order. You can turn the payment-link tool off on the integration's Configure page.
Why does the chatbot say the payment is not found?
Why does the chatbot say the payment is not found?
The transaction ID and the payer's email must both match, and the payment must be within about the last 6 months. A new payment can take up to 3 hours to appear in PayPal's transaction search.
What is the difference between Live and Sandbox credentials?
What is the difference between Live and Sandbox credentials?
Sandbox credentials come from the Sandbox tab and only see sandbox payments and invoices. Live credentials come from the Live tab. Tick the Sandbox box when you connect with Sandbox credentials, or they will be rejected.
Why am I told a PayPal app feature is missing?
Why am I told a PayPal app feature is missing?
The PayPal app needs Transaction search, Invoicing and Customer disputes enabled. In developer.paypal.com open Apps & Credentials, open your app, enable the features under Features and save. PayPal can take a few hours to apply the change. Then disconnect and connect PayPal again.
Bring PayPal answers into your chat
Connect your PayPal app, then let customers check payments, invoices and disputes, and pay through a PayPal link while they talk to you.