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IntegrationCustomer Support Integration

Auto-Reply on LINE

Customers get answers on LINE, day and night, from your own website content. Connect your LINE Official Account with a Channel access token and Channel secret. No app review.

Connect LINESetup Guide
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BubblaV + LINE

What can BubblaV do with LINE?

Connect a LINE Official Account with a Channel access token and Channel secret. The AI chatbot answers 1:1 chats from your own website content, at any hour. On the Pro plan, your team steps in from the Live Support inbox, and Copilot helps with drafts and translations.

Your visitors ask the AI chatbot

1:1 chats answered right away

  • “How do I reset my account password?”
  • “Which payment methods do you accept?”
  • “Do you have a free trial?”
  • “Where can I find your pricing?”

Your team asks Copilot

Help for your team on every chat

  • “Draft a short reply in Japanese to this message.”
  • “Has this person asked us about this before?”
  • “Show me this week's LINE conversations.”
  • “Summarize this chat for a colleague.”

LINE Chats Get Answered Without You

The AI handles common questions from your knowledge base so you stop losing customers to slow replies.

  • Answers From Your Website

    Customers message your LINE Official Account. The AI replies using your knowledge base, such as your website pages.

  • Replies When You're Closed

    Customers message at 11pm. The AI answers. Your team sees the conversation in the morning.

  • Quick Replies

    Customers get an answer without waiting for your team. Answers can include links to the pages they came from.

  • Human Takeover

    When a conversation needs a real person, your support agents jump in from the Live Support dashboard (Pro plan).

  • Based on Your Content

    The AI answers from your website and knowledge base content.

  • Replies in Their Language

    Customers write in their language. The AI replies in the same one.

Running in 3 Steps

Copy your LINE credentials, paste them in, and the AI starts replying.

  1. 01

    Get Your Credentials

    In LINE Developers Console, open your Messaging API channel and copy the Channel secret and a long-lived Channel access token.
  2. 02

    Paste Them In

    Add both in the BubblaV dashboard. We validate them and set the webhook URL in LINE automatically. Then turn on Use webhook in LINE.
  3. 03

    AI Starts Replying

    Incoming chats get answered from your website content. On the Pro plan, step in from Live Support anytime.

Why Businesses Add BubblaV to LINE

  • Customers get answers at any hour, even when your team is off
  • No more chats sitting unanswered until morning
  • On the Pro plan, human agents can jump into any conversation
  • The AI replies in the language your customer writes in
  • No app review: connect with a Channel access token and Channel secret
  • Conversation history is visible in your dashboard
  • Answers are based on your website content

Simple, transparent pricing

The LINE integration is available on paid plans. Taking over chats from Live Support needs the Pro plan.

  • Free

    Perfect for trying out AI chatbot features

    $0/mo

    Free forever. No credit card.

    Get Started Free

  • Pro

    Most popular

    Advanced features for growing businesses

    $39/mo

    Billed $468 yearly · or $49 monthly

    Start 14-Day Free Trial

  • Custom

    Tailored solutions for enterprise needs

    Contact us

    Volume pricing, SLA, and a dedicated account manager.

    Contact Sales
Compare all plans

LINE Integration FAQ

Common questions about adding the BubblaV AI chatbot to LINE.

How does the LINE integration work?

When a customer sends a message to your LINE Official Account, our AI answers using your website's knowledge base. It answers text messages up to 5,000 characters per reply. If someone sends an image, file, or voice message, it asks them to type their question. Stickers are ignored. On the Pro plan, you can take over the conversation from the Live Support dashboard.

Do I need a developer to set it up?

No. Copy the Channel secret and a long-lived Channel access token from LINE Developers Console and paste them into the BubblaV dashboard. We validate them and set the webhook URL automatically. Then turn on Use webhook and turn off Auto-reply messages in LINE.

Does it reply in group chats?

The AI responds to 1:1 chats only. Group and multi-person chat messages are ignored by design, to avoid noise in shared spaces.

What happens when the AI can't answer?

If the AI is unsure or the customer needs complex help, the conversation can be escalated to a human agent. On the Pro plan, you can open these chats in the Live Support dashboard and jump in anytime.

Do replies count toward my LINE message quota?

AI answers use free LINE reply messages. Replies your team sends from the inbox use LINE push messages, which count toward the monthly message quota of your LINE plan.

What languages does the AI support?

The AI replies in the language the customer writes in.

Never Miss a LINE Message

A slow reply can cost you a customer. BubblaV answers LINE messages from your own content, day and night.

Connect Your LINE Account