How they compare
Freshdesk charges per agent across tiers and sells Freddy AI Agent/Copilot as paid add-ons. BubblaV is flat: AI chatbot + Copilot + unified inbox included, free to start, $49/month Pro.
| Dimension | Freshdesk | BubblaV |
|---|---|---|
| Best for | Support teams of all sizes, ecommerce and beyond. | Small & mid-sized businesses that want a chatbot deployed in minutes. |
| Starting price | $19/agent/mo (annual) | Free to start; $49/mo (Pro) — flat pricing, no per-resolution fees. |
| Pricing model | Per agent/month with ~20% annual discount. AI is metered on top: Freddy AI Agent beyond the included 500 sessions costs $49 per 100 sessions, and Freddy AI Copilot is a $29/agent/mo add-on. Day passes and connector/MCP tasks meter separately. | Flat pricing — Free and $49/mo Pro (Custom enterprise available). No usage metering. |
| AI knowledge | Freddy AI Agent (email/chat sessions; first 500 included, then $49/100 sessions), Freddy AI Copilot drafting add-on ($29/agent/mo), AI Agent Studio, sentiment analysis, live translation in 60+ languages, and Freddy AI Insights on Enterprise. | Crawls your website + docs (RAG) and answers from your own content, 24/7. |
| Mobile apps | iOS and Android apps for the agent inbox — manage, triage, and reply to tickets on the go with push notifications. | Free Android app on Google Play — full inbox, live replies, Copilot drafts, translation, and push notifications, on every plan (iOS coming soon). Details: https://bubblav.com/mobile-apps |
| Setup | Varies — see competitor docs. | 5 minutes, single snippet. No developer required. |
Pricing per freshworks.com/freshdesk/pricing (Sep 2026), billed annually: Growth $19/agent/mo, Pro $55/agent/mo, Enterprise $89/agent/mo. Freddy AI Agent: first 500 sessions included per tier, then $49 per 100 sessions. Freddy AI Copilot: $29/agent/mo add-on (Pro and Enterprise). Last verified 2026-09-10. Pricing and features change — confirm current details on Freshdesk's site. BubblaV is independent and not affiliated with, sponsored by, or endorsed by Freshdesk; all product names and marks belong to their respective owners.
Freshdesk pricing
For reference — compare against BubblaV's Free + $49/mo Pro pricing.
AI-powered service over email: ticketing, shared inbox, customer portal, knowledge base. Freddy AI Agent first 500 sessions included.
Multilingual helpdesk, custom dashboards, intelligent routing, multiple SLA policies. Freddy AI Copilot $29/agent/mo add-on.
Freddy AI Insights, skill-based routing, sandbox, audit logs, IP whitelisting. Freddy AI Copilot $29/agent/mo add-on.
Freshdesk strengths
- Broad, mature helpdesk trusted by 74,000+ businesses: ticketing, shared inbox, portal, and knowledge base.
- Scales from $19/agent/mo entry pricing to enterprise SLAs, sandboxing, and audit logs.
- Freddy AI stack spans an autonomous agent, copilot drafting, and proactive insights.
Where Freshdesk falls short
- Per-agent pricing compounds — a 10-agent team on Pro pays $550/mo before any AI add-ons.
- AI is metered or add-on: 500 free AI sessions then $49 per 100 sessions; Copilot drafting costs $29/agent/mo extra.
- Full AI value (Copilot + Insights) is locked to Pro/Enterprise tiers.
Why teams switch to BubblaV
The Freshdesk trade-offs above are exactly where BubblaV is built to win.
- Flat $49/mo Pro regardless of team size — no per-agent seats — versus $550/mo for a 10-agent team on Freshdesk Pro.
- AI chatbot AND Copilot included on Pro — Freshdesk gates Copilot behind a $29/agent/mo add-on and meters AI sessions at $49 per 100 past 500.
- Chat-first AI that trains on your full site and deploys in 5 minutes, with support email landing in the same unified inbox.
BubblaV vs Freshdesk FAQ
Common questions when choosing between BubblaV and Freshdesk.
Is BubblaV cheaper than Freshdesk?
Is BubblaV cheaper than Freshdesk?
BubblaV uses flat pricing — Free to start, $49/mo on Pro — with no usage fees, while Freshdesk per agent/month with ~20% annual discount. ai is metered on top: freddy ai agent beyond the included 500 sessions costs $49 per 100 sessions, and freddy ai copilot is a $29/agent/mo add-on. day passes and connector/mcp tasks meter separately. BubblaV's cost is predictable (no per-resolution, per-conversation, or credit charges) and is typically lower at scale than metered competitors. Full plan details: Pricing page (https://bubblav.com/pricing)
How does BubblaV's AI compare to Freshdesk?
How does BubblaV's AI compare to Freshdesk?
Freshdesk: Freddy AI Agent (email/chat sessions; first 500 included, then $49/100 sessions), Freddy AI Copilot drafting add-on ($29/agent/mo), AI Agent Studio, sentiment analysis, live translation in 60+ languages, and Freddy AI Insights on Enterprise. BubblaV trains on your full website and documentation using retrieval-augmented generation (RAG), answers visitor questions 24/7, and hands off to a human when needed — with AI included in every plan and no usage metering.
Why switch from Freshdesk to BubblaV?
Why switch from Freshdesk to BubblaV?
Flat $49/mo Pro regardless of team size — no per-agent seats — versus $550/mo for a 10-agent team on Freshdesk Pro. AI chatbot AND Copilot included on Pro — Freshdesk gates Copilot behind a $29/agent/mo add-on and meters AI sessions at $49 per 100 past 500. Chat-first AI that trains on your full site and deploys in 5 minutes, with support email landing in the same unified inbox.
Does BubblaV charge per agent like Freshdesk?
Does BubblaV charge per agent like Freshdesk?
No. Freshdesk prices every tier per agent ($19–$89/agent/mo billed annually) and adds AI on top: $49 per 100 Freddy AI Agent sessions past the included 500, and $29/agent/mo for Freddy AI Copilot. BubblaV is flat — Free to start and $49/mo Pro for 5,000 messages — with the AI chatbot, Copilot, and unified inbox included, whether one agent or ten use it. Full plan details: Pricing page (https://bubblav.com/pricing)