Poor Responses
If your chatbot is giving irrelevant, unhelpful, or incorrect answers, it means it needs more training or better content. This guide will help you improve its response quality.
Diagnosing Response Issues
- Review Conversations: Go to your analytics dashboard and read recent conversations. What questions did the chatbot struggle with?
- Check Content: Is the information the chatbot needs actually present on your website or in your manually added content? Is it clear and easy to understand?
- Look for Gaps: Are there common questions your customers ask that aren't covered by your website content?
Solutions to Improve Responses
- Add Suggestions: For frequently asked questions, add specific question-and-answer pairs in the "Tuning" section of your dashboard. This is the fastest way to ensure accurate answers.
- Improve Website Content: Make sure your website content is clear, concise, and directly answers common questions. The better your website content, the smarter your chatbot will be.
- Add Manual Content: Use the manual content addition features (sitemaps, individual pages, sub-websites) to ensure all relevant information is available to the chatbot.
- Refine Training Data: Regularly review and update your training data to keep it current with your business changes.
Related Troubleshooting Guides
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