Live Support
Sometimes, a chatbot isn't enough. Our live support feature allows you to seamlessly connect your website visitors with human agents for issues that require a personal touch.
How Live Support Works
- A visitor is chatting with your chatbot and needs human assistance.
- They can request to speak to a human, or the chatbot can suggest it.
- A notification is sent to your support agents.
- An agent can then take over the conversation in the live support dashboard.
Key Features
- Enable Live Chat: Configure when and how users can request to speak with a human.
- Handle Conversations: A dedicated dashboard for your agents to manage live support requests.
- Conversation History: Agents can see the full conversation history, including the interaction with the chatbot.
Explore More Live Support Topics
Dive deeper into managing human handover and support conversations.