Get Help
If you've tried troubleshooting on your own and are still experiencing issues, our support team is here to assist you. Providing detailed information will help us resolve your problem faster.
How to Contact Support
- Email Support: Send us an email at support@bubblav.com with a detailed description of your issue.
- Live Chat: For urgent issues, you might be able to use the live chat widget on our website during business hours.
Information to Include
To help us diagnose and resolve your issue quickly, please include the following information in your support request:
- Your Account Email: The email address associated with your BubblaV account.
- Website URL: The URL of the website where you are experiencing the issue.
- Description of the Problem: Explain what is happening, what you expected to happen, and when the issue started.
- Steps to Reproduce: If possible, provide step-by-step instructions on how we can see the problem ourselves.
- Error Messages: Include any exact error messages you see in your browser's console (F12) or on your dashboard.
- Screenshots/Videos: Visuals are very helpful! Include screenshots or a short video of the issue.
- Troubleshooting Steps Tried: Let us know what solutions you've already attempted from our guides.
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