Analytics & Insights
Understanding how your chatbot is performing is crucial for improving customer experience. Our analytics and insights dashboard provides you with key metrics and detailed reports to help you make informed decisions.
Key Metrics You Can Track
- Total Messages: The total number of messages exchanged with your chatbot.
- Total Tokens Used: A measure of the AI processing power used by your chatbot.
- Average Rating: User feedback on the quality of chatbot responses.
- Average Confidence Score: How confident the AI is in its answers.
- Conversation Volume: The number of conversations over time.
- User Engagement: Metrics like average conversation duration and messages per conversation.
Accessing Your Reports
You can access your analytics dashboard from the "Reports" or "Analytics" section in your main dashboard. Here, you'll find an overview of your chatbot's performance and options to dive deeper into specific reports.
- View Reports: Explore detailed reports on conversations, user behavior, and response quality.
- Export Data: Download your analytics data in various formats for external analysis.
Real-time Insights
Some metrics are updated in real-time, giving you immediate insights into your chatbot's performance.
Explore More Analytics Topics
Dive deeper into your chatbot's performance and data.