Enable Live Chat
You can configure when and how your visitors can request to speak with a human agent. This allows you to control the flow of support requests and ensure that your team is available to help.
How to Enable Live Chat
- Go to your website settings in the dashboard.
- Look for the "Live Support" or "Human Handover" options.
- Here, you can configure the settings for live chat.
Configuration Options
- Triggers: Choose what actions will trigger the option for a user to speak to a human. You can enable a "Talk to human" button, allow users to type "human" or "agent", or have the chatbot suggest it after a certain number of failed responses.
- Agent Notifications: Configure how your agents are notified when a user requests help. This can be via email or other methods.
- Team Members: You can invite team members to be support agents and assign them different roles.
Related Live Support Topics
Explore more topics related to managing live support and human handover.