View Analytics Reports
The analytics dashboard provides detailed reports on your chatbot's performance, user engagement, and conversation metrics. These reports help you understand how your chatbot is being used and identify areas for improvement.
Accessing Your Reports
- Go to the "Reports" or "Analytics" section in your dashboard.
- Select the website you want to view reports for.
- Choose the time range for the data you want to see.
Types of Reports
- Conversation Metrics: Total conversations, messages per conversation, conversation duration, and completion rate.
- User Engagement: Reports on user location, device type, and popular conversation times.
- Response Quality: Metrics related to the accuracy and helpfulness of chatbot responses.
Filter and Segment
You can filter your reports by date range and other criteria to get more specific insights.
Related Analytics Topics
Explore more topics related to chatbot analytics and reporting.