Litium Integration

What is Litium Integration?

The Litium integration connects your AI chatbot with the powerful Nordic e-commerce platform, enabling personalized product recommendations, real-time inventory checks, order tracking, and seamless customer support throughout the shopping journey.

Key Benefits

Smart Product Discovery: AI-powered product recommendations based on customer preferences
Real-time Inventory: Live stock levels and availability information
Order Management: Track orders, handle returns, and manage customer accounts
Nordic Market Focus: Optimized for Scandinavian e-commerce requirements
Personalization: Tailored shopping experiences based on customer behavior

Setting Up Litium Integration

Prerequisites

You'll need admin access to your Litium instance and API credentials from your Litium administrator.

Step 1: Generate Litium API Credentials

Access your Litium Back Office as an administrator
Navigate to Settings → API → API Keys
Create a new API key for chatbot integration:
- Set permissions for Product Catalog access
- Enable Order Management permissions
- Grant Customer Data access (read-only recommended)
- Allow Inventory Status queries
Copy the generated API key and secret
Note your Litium instance URL (e.g., yourstore.litium.com)

Step 2: Configure Integration in Dashboard

Go to your chatbot dashboard and navigate to Integrations
Find Litium and click Connect
Enter your Litium configuration:
- Store URL: Your Litium store URL
- API Key: The API key from Step 1
- API Secret: The corresponding secret
- Store ID: Your Litium store identifier
- Currency: Default currency (SEK, NOK, DKK, EUR)
Test the connection to verify API access
Configure product catalog sync preferences

Step 3: Configure Chatbot Features

Enable and customize the features you want your chatbot to use:

Product Search: Enable natural language product discovery
Price Inquiries: Allow customers to ask about pricing and discounts
Stock Checking: Real-time availability information
Order Tracking: Customer order status and shipping updates
Account Integration: Customer login and account information access
Recommendations: AI-powered product suggestions

E-commerce Features

Product Discovery & Search

Help customers find products using natural language queries:

• Intelligent product search and filtering
• Category-based browsing assistance
• Product comparison and recommendations
• Specification and feature explanations

Inventory & Pricing

Provide real-time product information:

• Live stock availability checking
• Current pricing and discount information
• Multi-currency support (Nordic markets)
• Shipping cost calculations

Order Management

Assist customers with their orders:

• Order status tracking and updates
• Shipping and delivery information
• Return and exchange assistance
• Order modification requests

Customer Account Support

Help customers manage their accounts:

• Account information updates
• Order history and tracking
• Wishlist and saved items management
• Loyalty program information

Data Synchronization

Automatic Product Catalog Sync

Your chatbot automatically stays up-to-date with your Litium product catalog:

• Daily Sync: Product information, pricing, and availability
• Real-time Updates: Critical inventory changes and new products
• Multi-language Support: Product descriptions in multiple Nordic languages
• Category Mapping: Maintains product hierarchy and relationships
• Image Sync: Product images for visual recommendations

Sync Configuration Options

Sync Frequency

Choose how often product data is updated (hourly, daily, or real-time)

Product Categories

Select which product categories to include in the chatbot knowledge base

Language Settings

Configure product information languages (Swedish, Norwegian, Danish, Finnish, English)

Best Practices for Nordic E-commerce

Optimizing for Nordic Markets

Configure multiple currency support (SEK, NOK, DKK, EUR)
Set up multilingual product descriptions for better customer reach
Consider local shopping behaviors and seasonal trends
Integrate with local payment methods and delivery options

Product Recommendation Strategy

Train your AI on your specific product catalog and customer behavior
Set up cross-selling and upselling rules based on purchase history
Use seasonal and promotional data to enhance recommendations
Monitor recommendation performance and adjust algorithms accordingly

Customer Service Excellence

Provide clear information about shipping times and costs
Set up automated responses for common order inquiries
Ensure smooth handoff to human agents for complex issues
Maintain consistent tone and branding across all interactions

Troubleshooting Common Issues

API Connection Failed

Verify your API credentials are correct and that the API key has the necessary permissions. Check if your Litium instance is accessible and the API endpoints are responding.

Product Data Not Syncing

Ensure your sync settings are configured correctly and that the API key has read access to the product catalog. Check the sync logs for specific error messages or permission issues.

Inventory Information Outdated

Increase the sync frequency or enable real-time inventory updates. Verify that your Litium instance is properly configured to share inventory data via API.

Multi-language Issues

Check that your Litium instance has the required language versions configured and that the API is returning localized product information for each supported language.

Need Help?

If you're having trouble setting up the Litium integration or need assistance with Nordic e-commerce optimization, our support team is here to help.